9.0.008.05

Bot Gateway Server Release Notes

9.x

Bot Gateway Server is part of 9.x starting in 9.0.004.08.

Release Date	Release Type	Restrictions	AIX	Linux	Mac	Solaris	Windows
02/22/22	Update			X			X

Helpful Links

Releases Info

• List of 9.0.x Releases
• 9.0.x Known Issues

Product Documentation

• eServices

Genesys Products

• List of Release Notes

What's New

This release contains the following new features and enhancements:

• The preinstalled EchoBot, which is used to test BGS, can now set the configuration option GCTI_Chat_UnmaskPII to true in order to unmask data sent to the Bot. For more information about using EchoBot see How to test BGS. (CBP-669)
• Support for the following operating systems. See the eServices page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all supported operating systems.
  • Windows Server 2019
  • Red Hat Enterprise Linux 8

  (CBP-714)

Resolved Issues

This release contains the following resolved issues:

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BGS now reconnects to the chat session, as expected, when a network disconnection occurs between BGS and Chat Server. Previously, in certain circumstances, both sessions would close after a switchover and restoration. (CBP-697)

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Upgrade Notes

• BGS 9.0.008.05 must be installed with Digital Messaging Server (DMS) version 9.1.008.07. For more information, see Digital Messaging Server and Driver Compatibility.
• Important updates were made to the deployment procedure for Bot Gateway in 9.0.008.05 regarding genesys.mcr.stdserverex.flexchatprotocol and genesys.mcr.stdserverex.chatrequired. Review the procedure in full before attempting your upgrade.