Jump to: navigation, search

Bot Gateway Server Release Notes

Bot Gateway Server is part of 9.x starting in
Release Date Release Type Restrictions AIX Linux Mac Solaris Windows
02/22/22 Update X X

Helpful Links

Releases Info

Product Documentation

Genesys Products

What's New

This release contains the following new features and enhancements:

  • The preinstalled EchoBot, which is used to test BGS, can now set the configuration option GCTI_Chat_UnmaskPII to true in order to unmask data sent to the Bot. For more information about using EchoBot see How to test BGS. (CBP-669)
  • Support for the following operating systems. See the eServices page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all supported operating systems.
    • Windows Server 2019
    • Red Hat Enterprise Linux 8

Resolved Issues

This release contains the following resolved issues:

BGS now reconnects to the chat session, as expected, when a network disconnection occurs between BGS and Chat Server. Previously, in certain circumstances, both sessions would close after a switchover and restoration. (CBP-697)

Upgrade Notes

  • BGS must be installed with Digital Messaging Server (DMS) version For more information, see Digital Messaging Server and Driver Compatibility.
  • Important updates were made to the deployment procedure for Bot Gateway in regarding genesys.mcr.stdserverex.flexchatprotocol and genesys.mcr.stdserverex.chatrequired. Review the procedure in full before attempting your upgrade.
This page was last edited on February 23, 2022, at 14:55.
blog comments powered by Disqus