Create and Manage Multiple Versions

To create multiple versions of your Standard Response:

Click History under your Standard Response in the Category Tree to open the History configuration page.

After you save multiple versions, use the Remove and Restore buttons to manage them.

• To choose the version that appears on the Standard Response pane, select the check box for the version you want and click Restore.

Restoring a version restores only the Text and Description parts of the standard response. For example:

• Version 1 of a standard response has an expiration date of May 31, 2015.
• Version 2 with has Never expire selected (no expiration date).

   

  Now, restore Version 1.

The restored Version 1 is set to Never expire. The former expiration date is not restored.