Legal Notices
Genesys Customer Care links:
Licensing:
- Genesys Licensing Guide
- Licensing section of the Genesys Migration Guide
Information on supported hardware and third-party software is here:
Knowledge Management Product Alerts
Due to Apple API changes, customers who are upgrading from eServices Manager 8.5.302.02 or earlier and have existing Apple Pay structured messages must resave these messages using eServices Manager 8.5.304.10 or later to ensure they are compatible with the latest Apple release.
New in Knowledge Management 8.5.x Releases
Legal Notices
Genesys Customer Care links:
Licensing:
- Genesys Licensing Guide
- Licensing section of the Genesys Migration Guide
Information on supported hardware and third-party software is here:
Knowledge Management Product Alerts
Due to Apple API changes, customers who are upgrading from eServices Manager 8.5.302.02 or earlier and have existing Apple Pay structured messages must resave these messages using eServices Manager 8.5.304.10 or later to ensure they are compatible with the latest Apple release.
What's New in Digital Administration for 9.0
March 04, 2022
eServices Manager Plug-in for GAX (9.0.003.07)
- The plugin now allows users to create and edit Standard Responses templates with interactive messages (List Messages and Reply Buttons) for WhatsApp.
October 11, 2021
Training Server (9.0.000.08)
- Support for Microsoft Windows Server 2019 and Microsoft Hyper-V Server 2019.
- Support for Red Hat Enterprise Linux 8.
September 10, 2021
eServices Manager Plug-in for GAX (9.0.003.07)
- Support for Red Hat Enterprise Linux 8.
Content Analyzer Plug-in for GAX (9.0.001.04)
- Support for Red Hat Enterprise Linux 8.
Privacy Manager Plug-in for GAX (9.0.001.06)
- Support for Red Hat Enterprise Linux 8.
December 18, 2020
eServices Manager Plug-in for GAX (9.0.003.03)
- The plugin is updated to ensure compatibility with Genesys Hub Plug-in for Workspace Desktop Edition 9.1.006.17.
May 22, 2020
eServices Manager Plug-in for GAX (9.0.002.05)
- Support for Microsoft Edge Chromium.
- Support for rich message notifications that can contain attachments and buttons.
Training Server (9.0.000.07)
- Support for Oracle OpenJDK 11.
- Support for Platform SDK version 9.0.007.05. Additionally, the supplied log4j2.xml configuration file enables you to review the events that occurred during the server startup.
December 26, 2019
eServices Manager Plug-in for GAX (9.0.001.08)
- Support for Genesys Administrator Extension (GAX) 9.0.100.xx or later.
- Support for Oracle OpenJDK 11.
- Support for the default Language business attribute to be used for Notifications.
Content Analyzer Plug-in for GAX (9.0.001.02)
- Support for Genesys Administrator Extension (GAX) 9.0.100.xx or later.
- Support for Oracle OpenJDK 11.
Privacy Manager Plug-in for GAX (9.0.001.04)
- Support for Genesys Administrator Extension (GAX) 9.0.100.xx or later.
- Support for Oracle OpenJDK 11.
July 26, 2019
Classification Server (9.0.000.02)
- Support for Platform SDK version 9.0.006.01. Additionally, the supplied log4j2.xml configuration file enables you to review the events that occurred during the server startup.
- Support for OpenJDK 11.
March 27, 2019
eServices Manager Plug-in for GAX (9.0.000.09)
- Support for OpenJDK 8.
- You can now create and edit Genesys Chat Notifications (also known as WhatsApp Highly Structured Messages) in standard responses.
- A live preview now appears when editing most structured messages to show you how the message will appear to the customer. You can also click Render Field Codes to render field codes and associated variables, if any, that are used in the message. Variables are rendered with their default value.
- Date Picker is now known as Time Picker.
eServices Digital Administration
eServices Digital Administration is part of the Genesys Engage Digital (eServices) platform.
It includes the following components:
- Content Analyzer Plug-in for GAX—A user interface for managing the configuration of Content Analyzer, which analyzes interaction content to help classify it and improve routing.
- eServices Manager Plug-in for GAX—A user interface for managing the configuration of various aspects of eServices functionality.
- Privacy Manager Plug-in for GAX—A user interface for creating and testing the regular expressions that identify sensitive data that may need to be masked or otherwise managed.
- Classification Server—Executes screening rules to classify incoming interactions. If Content Analyzer is enabled, Classification Server can execute natural-language processing to classify incoming interactions.
- Training Server—Executes training schedules to maintain and update natural-language process classifications.
Important! Knowledge Manager has been retired. It is recommended that you migrate to eServices Manager Plug-in for GAX. If you have questions, contact your account representative.
What's New
| All 9.x products | 9.x Digital Administration Release Notes | ||
|---|---|---|---|
| Product | Component | Latest | Starting |
| Classification Server | |||
| Content Analyzer Plug-in for GAX | |||
| eServices Manager Plug-in for GAX | |||
| Privacy Manager Plug-in for GAX | |||
| Training Server | |||
Product Alerts
Release Notes
Documentation
eServices Manager Plug-in for GAX
Use eServices Manager to access the functionality of Genesys Knowledge Management.
Content Analyzer Plug-in for GAX
Use natural language processing technology to classify incoming interactions.
Privacy Manager Plug-in for GAX
Learn about deploying and using Privacy Manager to manage sensitive data.
Configuration Options Reference
Find the latest information on configuration options for selected eServices components.
More Release Information
Content Analyzer Plug-in for GAX 8.5 entered End of Life (EOL) on April 22, 2024. It enters End of Maintenance (EOM) and End of Support (EOS) on on April 30, 2025. If you have questions, contact your account representative.
What's New
Product Alerts
Release Notes
Documentation
eServices Manager Plug-in for GAX
Use eServices Manager to access the functionality of Genesys Knowledge Management.
Content Analyzer Plug-in for GAX
Use natural language processing technology to classify incoming interactions.
Privacy Manager Plug-in for GAX
Learn about deploying and using Privacy Manager to manage sensitive data.
Configuration Options
Find the latest information on configuration options for selected eServices components: