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Legal Notices

[+] Knowledge Management

Knowledge Management Product Alerts

Due to Apple API changes, customers who are upgrading from eServices Manager 8.5.302.02 or earlier and have existing Apple Pay structured messages must resave these messages using eServices Manager 8.5.304.10 or later to ensure they are compatible with the latest Apple release.

New in Knowledge Management 8.5.x Releases

[+] New in Release 8.5.3
[+] New in Release 8.5.2
[+] New in Release 8.5.1
[+] New in Release 8.5.0

Legal Notices

[+] Knowledge Management

Knowledge Management Product Alerts

Due to Apple API changes, customers who are upgrading from eServices Manager 8.5.302.02 or earlier and have existing Apple Pay structured messages must resave these messages using eServices Manager 8.5.304.10 or later to ensure they are compatible with the latest Apple release.

What's New in Digital Administration for 9.0

March 27, 2019

eServices Manager Plug-in for GAX

  • Support for OpenJDK 8. See the Prerequisites section on the Supported Operating Environment: eServices page for more detailed information and a list of all prerequisites.
  • You can now create and edit Genesys Chat Notifications (also known as WhatsApp Highly Structured Messages) in standard responses.
  • A live preview now appears when editing most structured messages to show you how the message will appear to the customer. You can also click Render Field Codes to render field codes and associated variables, if any, that are used in the message. Variables are rendered with their default value.
  • Date Picker is now known as Time Picker.

eServices Digital Administration

eServices Digital Administration is part of the PureEngage Digital (eServices) platform.

It includes the following components:

  • Content Analyzer Plug-in for GAX—A user interface for managing the configuration of Content Analyzer, which analyzes interaction content to help classify it and improve routing.
  • eServices Manager Plug-in for GAX—A user interface for managing the configuration of various aspects of eServices functionality.
  • Privacy Manager Plug-in for GAX—A user interface for creating and testing the regular expressions that identify sensitive data that may need to be masked or otherwise managed.
  • Classification Server—Executes screening rules to classify incoming interactions. If Content Analyzer is enabled, Classification Server can execute natural-language processing to classify incoming interactions.
  • Training Server—Executes training schedules to maintain and update natural-language process classifications.

What's New

All 9.0 products 9.0 Digital Administration Release Notes
Product Component Latest Starting

Digital Administration

eServices Manager Plug-in for GAX

9.0.000.09

9.0.000.09


Product Alerts

Release Notes

Documentation

eServices Manager Plug-in for GAX

Use eServices Manager to access the functionality of Genesys Knowledge Management.

Configuration Options Reference

Find the latest information on configuration options for selected eServices components.

More Release Information

What's New

Product Alerts

Release Notes

Documentation

eServices Manager Plug-in for GAX

Use eServices Manager to access the functionality of Genesys Knowledge Management.

Content Analyzer Plug-in for GAX

Use natural language processing technology to classify incoming interactions.

Privacy Manager Plug-in for GAX

Information on deploying and using Privacy Manager to manage sensitive data.

Configuration Options

Find the latest information on configuration options for selected eServices components:

More Release Information

Retrieved from "https://docs.genesys.com/Documentation/ESDA (2019-05-20 21:31:19)"
This page was last modified on March 27, 2019, at 10:46.