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Legal Notices

[+] Knowledge Management

New in Knowledge Management 8.5.x Releases

[+] New in Release 8.5.3
[+] New in Release 8.5.2
[+] New in Release 8.5.1
[+] New in Release 8.5.0

eServices Digital Administration

eServices Digital Administration is part of the PureEngage Digital (eServices) platform.

It includes the following components:

  • Content Analyzer Plug-in for GAX—A user interface for managing the configuration of Content Analyzer, which analyzes interaction content to help classify it and improve routing.
  • eServices Manager Plug-in for GAX—A user interface for managing the configuration of various aspects of eServices functionality.
  • Privacy Manager Plug-in for GAX—A user interface for creating and testing the regular expressions that identify sensitive data that may need to be masked or otherwise managed.
  • Classification Server—Executes screening rules to classify incoming interactions. If Content Analyzer is enabled, Classification Server can execute natural-language processing to classify incoming interactions.
  • Training Server—Executes training schedules to maintain and update natural-language process classifications.

What's New

Release Notes

Documentation

eServices Manager Plug-in for GAX

Use eServices Manager to access the functionality of Genesys Knowledge Management.

Content Analyzer Plug-in for GAX

Use natural language processing technology to classify incoming interactions.

Privacy Manager Plug-in for GAX

Information on deploying and using Privacy Manager to manage sensitive data.

Configuration Options

Find the latest information on configuration options for selected eServices components:

More Release Information

This page was last modified on October 17, 2018, at 09:13.