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Create and Manage Multiple Versions

To create multiple versions of your Standard Response:

Click History under your Standard Response in the Category Tree to open the History configuration page.

ESMgr History.png

After you save multiple versions, use the Remove and Restore buttons to manage them.

  • To choose the version that appears on the Standard Response pane, select the check box for the version you want and click Restore.

Restoring a version restores only the Text and Description parts of the standard response. For example:

  • Version 1 of a standard response has an expiration date of May 31, 2015.
  • Version 2 with has Never expire selected (no expiration date).
     
    Now, restore Version 1.

The restored Version 1 is set to Never expire. The former expiration date is not restored.

This page was last modified on October 12, 2018, at 15:23.

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