Create and Manage Multiple Versions
To create multiple versions of your Standard Response:
Click History under your Standard Response in the Category Tree to open the History configuration page.
After you save multiple versions, use the Remove and Restore buttons to manage them.
- To choose the version that appears on the Standard Response pane, select the check box for the version you want and click Restore.
Restoring a version restores only the Text and Description parts of the standard response. For example:
- Version 1 of a standard response has an expiration date of May 31, 2015.
- Version 2 with has Never expire selected (no expiration date).
- Now, restore Version 1.
The restored Version 1 is set to Never expire. The former expiration date is not restored.