Workforce Management 8.1 Administrator's Guide
Welcome to the Workforce Management 8.1 Administrator’s Guide. This document introduces you to the concepts, terminology, and procedures relevant to Genesys Workforce Management.
Find the information you need by clicking the topic links below or by using the Table of Contents in the left-side navigation bar.
Find information that will help you to understand how Workforce Management works.
Find procedures that will help you to deploy WFM manually or by using wizards.
Find information about setting up and performing WFM Daily Operations in your environment.
Find procedures and other information about how to localize your WFM deployment.