Task Flow
Complete the following tasks to deploy and integrate Lync / Skype for Business and Genesys components.
Objective | Actions | Details |
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1. Complete prerequisites. | Verify that all prerequisite components are in place. There should be nothing to do if Lync / Skype for Business is up and running and processing calls. |
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2. Enable communication between SIP Server and Lync / Skype for Business. | Create a new public switched telephone network (PSTN) gateway. | |
3. UCC as a Trusted Host. | Add UCC as a Trusted Host in Lync / Skype for Business. | |
4. Generate certificates for Genesys applications. | First generate a client certificate to trust the Front End Server. Next, generate a server certificate using one of two methods. |
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5. Configure Genesys components for Lync / Skype for Business interoperability. | Configure SIP Server. Configure UC Connector. Install the Workspace Plug-in for Skype for Business. |
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6. Deploying and Using the Lync Agent. | Use Genesys Lync Agent (GLA) to allow the use of Microsoft Lync or Skype for Business for voice interactions, regardless of the type of Genesys agent desktop client in use.. | |
7. Review current SIP Server-based integration limitations. | Review limitations that affect this architecture for the Lync / Skype for Business integration. |
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This page was last edited on December 4, 2019, at 13:12.
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