Complete the following tasks to deploy and integrate Lync / Skype for Business and Genesys components.
|1. Complete prerequisites.|| Verify that all prerequisite components are in place. There should be nothing to do if
Lync / Skype for Business is up and running and processing calls.
|2. Enable communication between SIP Server and Lync / Skype for Business.||Create a new public switched telephone network (PSTN) gateway.|
|3. UCC as a Trusted Host.||Add UCC as a Trusted Host in Lync / Skype for Business.|
|4. Generate certificates for Genesys applications.|| First generate a client certificate to trust the Front End Server.
Next, generate a server certificate using one of two methods.
|5. Configure Genesys components for Lync / Skype for Business interoperability.|| Configure SIP Server.
Configure UC Connector.
Install the Workspace Plug-in for Skype for Business.
|6. Deploying and Using the Lync Agent.||Use Genesys Lync Agent (GLA) to allow the use of Microsoft Lync or Skype for Business for voice interactions, regardless of the type of Genesys agent desktop client in use..|
|7. Review current SIP Server-based integration limitations.||Review limitations that affect this architecture for the Lync / Skype for Business integration.||
This page was last modified on May 3, 2018, at 14:44.