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Task Flow

Complete the following tasks to deploy and integrate Lync / Skype for Business and Genesys components.

Objective Actions Details
1. Complete prerequisites. Verify that all prerequisite components are in place. There should be nothing to do if

Lync / Skype for Business is up and running and processing calls.

2. Enable communication between SIP Server and Lync / Skype for Business. Create a new public switched telephone network (PSTN) gateway.
3. UCC as a Trusted Host. Add UCC as a Trusted Host in Lync / Skype for Business.
4. Generate certificates for Genesys applications. First generate a client certificate to trust the Front End Server.

Next, generate a server certificate using one of two methods.

5. Configure Genesys components for Lync / Skype for Business interoperability. Configure SIP Server.

Configure UC Connector.

Install the Workspace Plug-in for Skype for Business.
6. Deploying and Using the Lync Agent. Use Genesys Lync Agent (GLA) to allow the use of Microsoft Lync or Skype for Business for voice interactions, regardless of the type of Genesys agent desktop client in use..
7. Review current SIP Server-based integration limitations. Review limitations that affect this architecture for the Lync / Skype for Business integration.
This page was last edited on December 4, 2019, at 13:12.
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