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Lync Integration Overview

The information below summarizes the various actions you must take to deploy Microsoft Lync / Skype for Business and Genesys components.

Verify that all prerequisite components are in place:

Note: both these procedures should not be necessary if you are deploying the Genesys SIP Server-based integration on a functioning Lync / Skype for Business environment. Please see this only if you are also installing Lync / Skype for Business from scratch (for instance, in a new lab environment). However, please mostly refer to the Microsoft documentation in this case.

1. First generate a client certificate to trust the Lync Front End Server. See Adding UCC as Trusted Host for details.

2. Next generate a server certificate using one of three methods. Start with Generating the Client Certificate for details.

To configure SIP Server, see SIP Server Configuration.
To configure UC Connector, see UC Connector Configuration.
The Workspace Plugin for Skype for Business must be installed for agents deployed with the Lync / Skype for Business integration. See Workspace Plugin for Skype for Business for details.

For details about the limitations of the SIP Server-based architecture of Lync / Skype for Business integration, see Current Limitations.

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This page was last modified on May 3, 2018, at 13:42.