Architecture

One way that Genesys uses in order to integrate with Microsoft Lync 2010, 2013 and Skype for Business is by using the Genesys SIP Server, deployed in front of the Lync or Skype for Business server. Lync / Skype for Business users’ presence is monitored through the Genesys UC Connector, which acts as a gateway between Microsoft and Genesys presence status. This section contains the following topics:

• Lync / Skype for Business Callflow and Components
• Environment Information
• Lync Enterprise Voice Integration