Lync Enterprise Voice Integration

The figure below shows the architecture for Genesys SIP Server and Skype for Business (or Lync) Voice for contact center integration.

The SIP Server is positioned in front of the Microsoft platform, and manages the initial queuing and qualification of calls, transferring the call to Media Server as necessary. The calls are then forwarded to the Lync / Skype for Business Mediation Server, depending on agents' availability.