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Workspace Plugin for Skype for Business

Workspace Desktop Edition (formerly Interaction Workspace), the Genesys agent desktop application, includes a plugin for Lync / Skype for Business. This plug-in is distributed through the UC Connector CD, since UC Connector is necessary for integration with Lync / Skype for Business.

Installation of this plug-in is mandatory for an Agent deployed with Lync / Skype for Business Integration. The plug-in exercises the Lync Client SDK locally to allow answering calls from the Workspace GUI.

Iw accept.png

In effect, the Answer Call Interaction Workspace toast, shown above, implements a first-party call control answer command on the Lync / Skype for Business Client residing in the same host. Clicking it also opens up the Workspace Call Control window.

Iw call.png

This page was last edited on December 4, 2019, at 13:05.
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