Emulated Agents

T-Server emulates the following functionality for agents in situations where the PBX does not support it:

When this feature is used, T-Server emulates the following functionality:

• Login and logout
• Agent set ready
• Agent set not ready (using various work modes)
• Automatic after call work (ACW)
• After call work in idle
• Automatic legal-guard time to provide a minimum break between business related calls

Depending on the PBX capability T-Server can emulate none, some or all of these features.