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Call Type Prediction

T-Servers use CTI-provided information to assign a call type to a call. On occasions when the CTI information is either insufficient or arrives too late for T-Server to assign a definite call type, T-Server can now use a call type prediction procedure to assign a call type on a best possible guess basis.

Call Type Prediction is only effective if the common dn-scope option is not configured. If this option is configured, the call type assignment follows the rules enforced by the option.

The following table shows how T-Server assigns call types in different scenarios:

Assigning Predictive Call Types

Call Direction/OtherDN External Internal Unknown

Incoming

CallTypeInbound

CallTypeInternal

CallTypeUnknown

Outgoing

CallTypeOutbound

CallTypeInternal

CallTypeUnknown

This page was last edited on August 14, 2013, at 17:51.
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