Agent-Specific Override Options

TServer Section

You can only set the configuration options described in this section in the TServer section of the Annex tab of the relevant configuration object in the Configuration Layer for individual agents in the Framework Configuration Layer, therefore they need to be listed separately. You cannot define them in the main TServer configuration section.

monitor

Default Value: false
Valid Values: true, false
Changes Take Place: Immediately

Specifies whether the switch should monitor the agent. The value of the monitor configuration option overrides any value of the monitor-agents configuration option set at the Application-level.

no-answer-action

Default Value: none
Valid Values:

none—T-Server takes no action on agents when business calls are not answered.
notready—T-Server sets agents NotReady when business calls are not answered.
logout—T-Server automatically logs out agents when business calls are not answered.

Changes Take Effect: Immediately
Related Feature: No-Answer Supervision

The value of the no-answer-action option overrides any value of the agent-no-answer-action configuration option set at the Application-level. See, the Related Configuration Options topic for a description of the configuration options mentioned in this topic.

This option is defined in a section called TServer on the Annex tab of any Agent Login object in the Configuration Layer. If an emulated or real PBX agent receives a T-Server business call and the agent fails to answer the call within the time defined in agent-no-answer-timeout configuration option, the no-answer-action configuration option determines the action T-Server performs on this agent.

Note: If a call is abandoned before either agent-no-answer-timeout, no-answer-timeout, or supervised-route-timeout expires (depending on which timer is applicable), T-Server performs no action on this agent.