Emulated Agent Ready/NotReady

Emulated agents can perform an emulated Ready or NotReady request regardless of whether they are on a call, subject to the rules governing work modes.

T-Server also reports any change in agent mode requested by the agent while remaining in a NotReady state (self-transition).

Note: The Genesys Events and Models Reference Manual and the Voice Platform SDK 8 .NET (or Java) API Reference define which agent state/agent mode transitions are permissible.