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DN-Level Options

TServer Section

You can only set the configuration options described in this section in the TServer section of the Annex tab of the relevant configuration object in the Configuration Layer. You cannot define them in the main TServer configuration section.

bsns-call-dev-types

Default Values: +acdq +rp +rpq +xrp
Valid Values: A set of space separated flags.

+/-acdq—Turns on/off the classification of the call type as business on an ACD Queue.
+/-rp—Turns on/off the classification of the call type as business on a Routing Point.
+/-rpq—Turns on/off the classification of the call type as business on a Routing Queue.
+/-xrp—Turns on/off the classification of the call type as business on an External Routing Point.

Changes Take Effect: Immediately
Related Feature: Business-Call Handling

Specifies which types of distribution devices will be exempt from default business-call handling. By default, T-Server classifies any call arriving at a distribution device (ACD Queue, Routing Point, Routing Queue, and External Routing Point) as a business call. Using this option, you can disable automatic classification for calls to a particular type of distribution device—for example, if the value for this option is set to -rp, calls to Routing Point DNs are not automatically classified as business, allowing the routing strategy to use the BusinessCallType Extensions attribute.


Note: This option does not affect the application of the DN-level bsns-call-type option.

bsns-call-type

Default Value: none
Valid Values:

business—The call is classified as a business call.
private—The call is classified as a private call.
ignore—The distribution point has no effect on business call classification.

Changes Take Effect: Immediately
Related Feature: Business-Call Handling

Specifies the business call type for calls that pass through or arrive at the associated device.

Note: This option takes precedence over the following options that are set at the Application-level: inbound-bsns-calls, inherit-bsns-type, and outbound-bsns-calls. This option may be over-ridden by the BusinessCallType Extenstions attribute.

dn-for-undesired-calls

Default Value: No default value
Valid Values: Any valid switch DN
Changes Take Effect: Immediately
Related Feature: Smart OtherDN Handling

Specifies the DN that T-Server uses as the request destination if the client provides a reserved DN in the request.

Note: You can set a value for this option in the appropriate DN-level Annex tab in the TServer section. When set there, this value overrides the default value for the DN.

max-outstanding

Default Value: 0 (zero)
Valid Values: 0-100
Changes Take Effect: Immediately

Specifies the maximum number of outstanding sent requests awaiting the response from the link. T-Server must wait for a request response event for a request on this particular device before submitting any further requests.


override-switch-acw

Default Value: false
Valid Values:

  • true—T-Server overrides the switch ACW.
  • false—ACW overrides the emulated ACW.

Changes Take Effect: Immediately

Specifies whether T-Server emulated ACW overrides the switch ACW for calls distributed through a Routing Point.

This option can be set in Configuration Manager in the following places in order of precedence (highest to lowest):

  1. In the TServer section in the Annex tab of DNs of type Routing Point.
  2. In the TServer section of the Options tab of the T-Server Application object.


prd-dist-call-ans-time

Default Value: 0 (zero)
Valid Value: Any positive integer from 0-10
Changes Take Effect: Immediately

Specifies the time interval (in seconds) during which an agent can answer a predictive call before T-Server abandons it. If the value is set to 0 (zero), T-Server does not automatically abandon the call, which then rings on the agent desktop until it is answered.

When an emulated predictive dial is made from an emulated Routing Point, and the nas-indication and supervised-route-timeout configuration options are set, the value in the prd-dist-call-ans-time option takes precedence. For predictive dialing to work, you must set values greater than 0 (zero) for both options.

See, Related Configuration Options for a description of the options mentioned in this topic.

This option can be defined in two places:

  1. In the T-Server Application object, which defines the default value to be applied for the predictive calls initiated from all distribution devices.
  2. In the TServer section in the Annex tab of any ACD Queue or Routing Point that is to be used as the origination device for a predictive call. When this option is set there, this value overrides the value of the T-Server option set at the Application-level for all calls that originate from that ACD Queue or Routing Point.

Note: When using T-Server 8.0 with Outbound Contact Server (OCS) 7.6 or lower, this option must be set to 0 (zero).


rq-gap

Default Value: 0 (zero)
Valid Value: Any integer from 0-1000
Changes Take Effect: Immediately

Specifies the minimum interval (in milliseconds) between succeeding CTI requests sent over the link. You can adjust the value to meet CTI-link load and performance requirements.

You can set this option in the TServer section in the Annex tab of a device.

This page was last edited on March 26, 2013, at 04:17.
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