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Emulated Agents

T-Server emulates the following functionality for agents in situations where the PBX does not support it:

When this feature is used, T-Server emulates the following functionality:

  • Login and logout
  • Agent set ready
  • Agent set not ready (using various work modes)
  • Automatic after call work (ACW)
  • After call work in idle
  • Automatic legal-guard time to provide a minimum break between business related calls

Depending on the PBX capability T-Server can emulate none, some or all of these features.

This page was last edited on March 25, 2013, at 23:36.
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