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Switch Support

Read This First

  • For a list of switches for which support was recently discontinued, see the Discontinued Switch Support section at the bottom of the page.
  • If a switch release is not shown in this table, Genesys does not support it.
  • Information on supported hardware and third-party software required to run Genesys applications is available in the Genesys Supported Operating Environment Reference Guide Wiki.
  • We upgrade the switch to the latest switch version and test it with the latest GA version of T-Server.
  • We upgrade the switch to the latest link version and test it with the latest GA version of T-Server.
  • We announce the support based on the latest switch version. Customers may choose the latest link version or older link versions. Any compatibility issues discovered between the latest switch version and link version needs to be addressed to the switch vendor.
  • The latest GA version of T-Server will then support all previous versions of the switch in compatibility mode.
  • If you need to upgrade the switch version, the latest GA version of T-Server must be used together with any previous Genesys suite versions. The only Genesys migration activity needed is a T-Server upgrade.
  • We recommend that you upgrade the PBX version first, and the T-Server second. If you do not plan to upgrade the PBX, there is no clear need to upgrade the T-Server.


Starting Version

Latest Version

CTI Link

Support (incl HA)

T-Servers Supported

Type of Support (TDM, IP, Hybrid)

Notes

Alcatel OmniPCX Enterprise (OXE)/A4400

10.0

10.1

CSTA II

7.6.003.03+

Alcatel A4400/OXE

Hybrid

Please refer to T-Server for Alcatel A4400/OXE Release Notes for SIP End Point support limitations.

11.0

12.4

CSTA II

8.1+

Alcatel A4400/OXE

Hybrid

R12.1 support is provided as of Alcatel patch level m2.300-13-g. R12.4 support is provided as of Alcatel patch level

m5.204-2-b.

Please refer to T-Server for Alcatel A4400/OXE Release Notes for SIP End Point support limitations. 

Avaya Media Server (S8XXX series), G3 R, G3 Si, G3 CSi Prologix

Refer to Avaya Switch Support for Avaya specific hardware platform information. "CM"= Communication Manager
Aura CM 6.3Aura CM 6.3

AES 6.3 and 6.3.3

ASAI4

8.1+

Avaya Communication Manager

Hybrid

 
Aura CM 6.3 Aura CM 6.3 CTI Link:

TSAPI via AES 6.3 and 6.3.3 and TSAPI Libraries 4.1, 4.2, 6.1

8.1+ Avaya TSAPI Hybrid  
Aura CM 7.0 Aura CM 7.0 AES 6.3x and 7.0 ASAI4 8.1+ Avaya Communication Manager Hybrid Requires CM custom patch 23413 or a patch that includes patch 23413.
Aura CM 7.0 Aura CM 7.0 TSAPI via AES 6.3x and 7.0 8.1+ Avaya TSAPI Hybrid Requires CM custom patch 23413 or a patch that includes patch 23413.
Aura CM 7.1 Aura CM 7.x AES 6.3x and 7.0 ASAI4 8.1+ Avaya Communication Manager HybridPlease check SIP Server Table for Session Manager. Please refer to release notes for details.
Aura CM 7.1 Aura CM 7.x TSAPI via AES 6.3x and 7.0 8.1+ Avaya TSAPI HybridPlease refer to release notes for TSAPI client version.
Aura CM 8.0 Aura CM 8.1 AES 7.x, 8.0 and 8.1 ASAI4 8.1+ Avaya Communication Manager HybridPlease check SIP Server Table for Session Manager. Please refer to release notes for details.
Aura CM 8.0 Aura CM 8.1 TSAPI via AES 7.x, 8.0 and 8.1 8.1+ Avaya TSAPI HybridPlease refer to release notes for TSAPI client version.

Broadsoft Broadworks

Release 17 SP4Release 17 SP4 CTI Interface R17 8.1+ T-Server for CSTA Connector with CSTA Connector for Broadsoft Broadworks 8.1+ IP  
Release 19 Release 20 CTI Interface R19 8.1.102+ T-Server for CSTA Connector with CSTA Connector for Broadsoft Broadworks 8.1.102+ IP 
Release 21 Release 23 CTI Interface R19+ 8.1.106+ T-Server for CSTA Connector with CSTA Connector for Broadsoft Broadworks 8.1.106+ IP R22 support requires the following patches on the switch:
  • AP.xsp.22.0.1123.ap355636
  • AS.22.0.1123.AP355640

R23 support requires the patch AP.as.23.0.1075.ap375153.

R23 support includes a known limitation. See the T-Server for CSTA Connector Release Note.

Cisco Unified Communications Manager

UCM

10.0

UCM

10.0

JTAPI 8.1.200.06+ Cisco Unified Communications Manager IP
UCM

10.5

UCM

10.5

JTAPI8.1.201.06+Cisco Unified Communications ManagerIP
UCM

11

UCM

11

JTAPI 11.0 (1.10000)-28.1.202.03+Cisco Unified Communications ManagerIP
UCM

11.5

UCM

11.5

JTAPI 11.5 (1.10000)-18.1.202.12Cisco Unified Communications ManagerIP
UCM

12.0

UCM

12.0

JTAPI 12.0 (1.10000)-18.1.501.33+Cisco Unified Communications ManagerIPSupports Cisco Jabber v11.x and v12.x
UCM

12.5

UCM

12.5

JTAPI 12.5 (1.10000)-18.1.501.33+Cisco Unified Communications ManagerIPSupports Cisco Jabber v11.x and v12.x

Microsoft Lync 2013 and Skype for Business - Native Integration

Requires Multimedia Connector for Skype for Business: Genesys T-Server, Connector and Workspace Plug-in for Skype for Business.

Lync 2013UCMA4 8.5UCMA Connector for Skype for MS LyncIP
Skype for Business 2015UCMA58.5+UCMA Connector for Skype for BusinessIP
Skype for Business 2019UCMA69.0UCMA6 Connector for Skype for Business

Mitel MiVoice 5000

R5.3R5.3CSTA II8.1+Mitel MiVoice 5000IPMitel MiVoice 5000 is the next version of the EADS M6500 series.
R5.4R5.4CSTA II8.1+Mitel MiVoice 5000IPv5.4 supported based on vendor compatibility statement.
R6.1R6.2CSTA II8.1+Mitel MiVoice 5000IP

Mitel MX-ONE (formerly Aastra MX-ONE)

4.1 SP14.1 SP1

4.1 SP3

4.1 SP4 HF1

Application

Link v7 SP2

8.1+Aastra MXONE CSTA IHybrid
5.05.0 SP5 HF1Application Link 8.08.1+Aastra MXONE CSTA IHybrid
6.1 SP16.3 SP1Application

Link 9.1

8.1+Aastra MXONE CSTA IHybridHybrid Aastra MX-ONE 6.0 is not supported.

Nortel Communication Server 2000/2100

Formerly known as DMS-100/SL-100 and Nortel Carrier Succession 2000/2100. Nortel Communication Server 2100 PBX is now owned by Avaya, and called Avaya Communication Server 2100 (Avaya CS 2100). Nortel Communication Server 2000 PBX is now owned by GENBAND (General Bandwidth).

SCAI 18SCAI 20SCAI7.6+Nortel Communication Server 2000/2100Hybrid1 HA proxy component per link is required. HA Proxy is not required for HA when using TCP link if the switch supports dual links.
SCAI 21SCAI 21SCAI8.0+Nortel Communication Server 2000/2100Hybrid1 HA proxy component per link is required. HA Proxy is not required for HA when using TCP link if the switch supports dual links.

NEC SV9500

V01V07 8.1.001.05+NEC NEAX/APEXIPV02, V04-V07 supported based on the switch vendor’s compatibility statement.
CT R1CT R2 8.1.010.05+NEC NEAX/APEXIPSupported based on the switch vendor’s compatibility statement. This PBX is equivalent to SV9500 V07. It is only available in Japan.

Unify OS4000 (formerly Siemens HiPath 4000)

V6 R1V6 R1CSTA III (ASN.1)7.6+Siemens HiPath 4000 CSTA IIIHybridCAP versions are no longer certified separately. CAP is now considered an integral part of the switch.
V6 R2V8CSTA III (ASN.1)8.1+Siemens HiPath 4000 CSTA IIIHybridCAP versions are no longer certified separately. CAP is now considered an integral part of the switch.

 Discontinued Switch Support

The following switches are no longer supported. The table provides the switch name, the latest supported version, and the CTI Link.

Switch Name

Latest Version

CTI Link

Discontinued Date
Alcatel OmniPCX Office (OXO) / A4200 7.1 CSTA I August 31, 2018
Aspect ACD 9.4 Data Interlink Version 8 August 31, 2018
EADS Telecom M6500/ Aastra Matra M6500 / NeXspan 50 R4.2 CSTA II E1N7+1 August 31, 2018
EADS Telecom Intecom M6880 PointSpan 5.5 PointSpan August 31, 2018
Huawei NGN UAP8100 V300R002 CSTA II December 31, 2016
Mitel Networks MN-3300 MCD 5.0 MiTAI 14.0.0.36

(SDK 5.0)

September 30, 2019
NEC Small Hybrid R10/3500 OAI/ACD Rev IV December 31, 2011
NEC Large Hybrid R26/20 OAI/ACD Rev IV December 31, 2011
NEC SV7000 SV 8500 S07 - December 31, 2011
Nortel Communication Server 1000 7.6 Avaya Aura Contact Center 6.3 and 6.4 (AACC 6.3 and 6.4) August 31, 2018
Siemens Hicom 300E (including family: 330E and 350E) (900)6.6 (US) CAP3.0 SMR 5+ CSTA I ASN.1 December 31, 2016
Siemens HiPath DX (formerly RealitisDX, formerly iSDX) 9 CallBridge DX 8.0.1 – iCCL August 31, 2018
Spectrum 10.2 Transaction Link August 31, 2018
Tadiran Telecom Coral Flexicom (formerly ECI Tel) 15.85 CSTA3 CLA v.8.02.04 - v.8.02.14 August 31, 2018


This page was last edited on April 23, 2021, at 18:14.
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