Supported Hard Phones
Genesys does not perform certification testing for Yealink phones anymore; Customers and partners must undergo Professional Services (PS) field validation for the purpose.
For information on understanding this SIP-related information, support questions, and other guidelines, see SIP-related Guidelines for Supported Media Interfaces.
|
Vendor |
Phone Model |
Firmware Version |
SIP Server Versions |
Feature Server Version |
Recommended |
Application Note |
Notes |
|---|---|---|---|---|---|---|---|
|
Genesys |
405, 405HD, 420HD |
2.2.16 |
8.1.x |
8.1.2 | Yes | Supports SIP BC; Full contact center features exclusive to the 420HD | |
|
Genesys |
405, 420HD |
2.x (2.2.2+) |
8.1.1 (8.1.101.86+) |
8.1.2 | Yes | Supports SIP BC; Full contact center features exclusive to the 420HD | |
| 2.2.12 | 8.1.x | ||||||
| AudioCodes | All 4xxHD Phones (405, 405HD, 420HD, 430HD, 440HD) | 2.0 (2.0.0.18.0.45+) | 8.1.x | 8.1.2 | Yes | Audio Codes App Note | Supports SIP BC; Full contact center features exclusive to the 420HD |
| 2.x (2.2.2+) | 8.1.1 (8.1.101.86+) | ||||||
| 2.2.12 | 8.1.x | ||||||
| 2.2.16 | 8.1.x | ||||||
|
Polycom
|
VVX IP Phones (VVX 501, VVX 601) |
5.9.x |
8.1.x
|
8.1.2 | Yes | Polycom Application Note | Only supports video codec H.264 |
|
VVX IP Phones (VVX 300, VVX 400, VVX 500, VVX 600, etc) |
5.x (5.8.1 and later) |
Supports SIP BC & SIP Proxy; H.264 Video is not supported | |||||
| VVX IP Phones (VVX 350) | 5.9.x | Supports SIP BC | |||||
|
VVX IP Phones (VVX 3XX, VVX 4XX, VVX 500, VVX 600, VVX 1500 etc.) |
4.x |
Supports SIP BC | |||||
|
SoundPoint IP Phones (3XX, 450, 5XX, 6XX, etc) |
4.0.x (v4.0.3.7562+) |
||||||
|
3.2.x (3.2.2 and later) |
8.1.x, 8.0.x |
||||||
|
Yealink
|
SIP-T19P, SIP-T20P, SIP-T21P, SIP-T22P, SIP-T26P, SIP-T28P |
V71 (x.71.169.x) |
8.1.x
|
8.1.2 | Yes | Yealink App Note | Supports SIP BC |
|
SIP-T19PE2, SIP-T20, SIP-T21PE2, SIP-T23G, SIP-T23P, SIP-T22P, SIP-T26P, SIP-T27P, SIP-T28P, SIP-T29G, SIP-T41P, SIP-T42G, SIP-T46G, SIP-T48G |
V80 (x.80.0.33 & x.80.0.40) |
Supports SIP BC; Does not support Device Management | |||||
|
Aastra |
675xi Series Phones (previously the 5xi Series) |
2.0.1.2000 |
8.1.x, 7.6.x |
8.1.2 | |||
|
Aastra |
67xxi Series Phones |
3.2 |
8.1.x |
8.1.2 |
Supports SIP BC |
||
|
Alcatel-Lucent |
IP Touch4008/4018 |
SIP: 2.10 (2.10.80+) NOE 4.20.60 |
8.1.x, 8.0.x |
8.1.2 |
Supports SIP BC |
||
|
Avaya |
4610SW, 4620SW, 4621SW |
2.2.3 |
8.1.x, 7.6.x, 7.5.x |
8.1.2 |
Some limitations |
||
|
Avaya |
9650 |
2.6.9.1 |
8.1.1 |
8.1.2 |
Supports SIP BC |
||
|
Ericsson-LG |
LIP IP8815 |
1.1 |
8.1.x, 8.0.x |
8.1.2 | |||
|
Grandstream |
GXP Family (110x, 116x, 140x, 1450, 2100, 2124, etc) |
Boot 1.0.1.x, Core 1.0.3.x, Base 1.0.3.x, Prog 1.0.5.x |
8.1.x |
8.1.2 |
Supports SIP BC |
||
|
Plantronics |
IP40 |
2.x (2.2, 2.11+) |
8.1.x, 8.0.x, 7.6.x |
8.1.2 |
Discontinued by Plantronics |
||
|
Polycom |
SoundPoint IP Phones (320, 335, 450, 550, 650, 670, etc) |
3.1.x (3.1.3revC and later) |
8.1.x, 8.0.x |
8.1.2 | |||
|
Snom |
All IP Phones (S300, S320, S360, etc) |
8.4.x |
8.1.x |
8.1.2 |
Supports SIP BC |
||
|
Yealink |
SIP-T20P, SIP-T22P, SIP-T26P, SIP-T28P |
V60 (x.60.0.132+ T20P, x.60.0.131+ T22P/T26P/T28P) |
8.1.x, 8.0.x |
8.1.2 |