Release Note

Contents

Introduction

This release note applies to all 8.1 releases of T-Server for CSTA Connector.

• Links in the Contents section enable you to access information regarding a specific release. Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering.
• The operating systems available for use with each component release are listed in the table at a high level only. For more detailed information about the supported operating environments, including requirements, supported versions, and any conditions or limitations, see the T-Server CSTA Connector page in the Genesys Supported Operating Environment Reference Guide.
• The Known Issues and Recommendations section is a cumulative list. It includes information on when individual items were found and, if applicable, corrected.
• The Corrections and Modifications section for each release may list additional issues that were corrected without first being documented as Known Issues.
• The Discontinued Support section is cumulative. It lists functionality that is no longer supported and the release number of the version in which support was discontinued.
• You can find information about changes and corrections to functionality common to all T-Servers in the release note for T-Server Common Part release 8.1.x.
• Your T-Server’s name correlates generally with the name of the switch you intend to use, but vendor switch names often change. For full details on the name(s) of the switch intended for use with this T-Server, see the Genesys Supported Media Interfaces Reference Manual.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on third-party software used in this product, see More Release Information/Legal Notices for T-Servers. Please contact your Customer Care representative if you have any questions.

Supported Operating Systems

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 8.5.000.35. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

There are no restrictions for this release. This release contains the following new features or functionality:

• Beginning with this release (8.1.112.01 or later), T-Server requires FlexNet Publisher License Manager version 11.16 or later.


• Support for the Red Hat Enterprise Linux 9 operating system. See the Supported Operating Environment: T-Server CSTA Connector page for more detailed information and a list of all supported operating systems.

Corrections and Modifications

This release includes the following corrections or modifications.

CSTA Connector now correctly reports the scenario where a Consultation call is made from a Conference call and then the Conference is reconnected. Previously, an incorrect reporting in this scenario made agents stuck in the call until all calls were released from the device and the stuck call was released on expiration. (UKTS-17973)

Top of Page

Supported Operating Systems

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 8.1.011.12. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

There are no restrictions for this release. This release contains the following new features or functionality:

• Support for the Red Hat Enterprise Linux 8 operating system. See the Supported Operating Environment: T-Server CSTA Connector page for more detailed information and a list of all supported operating systems.

Corrections and Modifications

This release includes the following corrections or modifications.

T-Server for CSTA Connector versions 8.1.110.03 and 8.1.110.04, running on Linux, create a core file on T-Server shutdown. This issue does not affect T-Server functionality, but does leave a core file in the system. T-Server now exits cleanly. (UKTS-17855)

T-Server and CSTA Connector provide different options for configuring BroadWorks Users in the Genesys Configuration Database. Configuring DNs using a number that does not exactly match the BroadWorks User extension could lead to an incorrect call topology for internal consultation calls. Such calls could become stuck after transfer. CSTA Connector now provides CSTA event reporting that does not rely on the BroadWorks user's extension number. CSTA Connector instead reports the DN-monitored DN number. This enables T-Server to keep the correct consultation call topology and eliminates the possibility of stuck calls after transfer. (UKTS-17836)

Top of Page

Supported Operating Systems

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 8.1.001.79. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

There are no restrictions for this release. This release contains the following new features or functionality:

• Support for the Windows Server 2019 operating system. See the Supported Operating Environment: T-Server CSTA Connector page for more detailed information and a list of all supported operating systems.

Corrections and Modifications

This release includes no corrections or modifications.

Top of Page

Supported Operating Systems

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 8.1.001.79. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

There are no restrictions for this release. This release contains the following new features or functionality:

• Support for BroadWorks release 23 (first available on 05/13/20).

Corrections and Modifications

This release includes the following corrections or modifications.

This release corrects an incorrect Server version value in the metadata.xml file provided in the server installation package. Only CSTA Connector and T-Server versions 8.1.110.02 were affected. (UKTS-17778)

Top of Page

Supported Operating Systems

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 8.1.001.79. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

There are no restrictions for this release. This release contains the following new features or functionality:

• In an attempt to rectify unexpected reporting from BroadWorks, CSTA Connector now:

  • reports CSTA Connection Cleared as a "first call event", allowing re-synchronisation of the T-Server and BroadWorks call state if the call temporarily disappears according to BroadWorks reporting.
  • ignores an "Initial Subscription Event" from BroadWorks if the Sequence Number reported in an event is not correctly incremented (in comparison to the previous event).

  (UKTS-17769)

Corrections and Modifications

This release includes no corrections or modifications.

Top of Page

Supported Operating Systems

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 8.1.001.79. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

This release contains no new features or functionality, but supports CSTA Connector for BroadSoft BroadWorks release 8.1.110.00.

Corrections and Modifications

This release includes no corrections or modifications.

Top of Page

Supported Operating Systems

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 8.1.001.79. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

There are no restrictions for this release. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections or modifications:

CSTA Connector no longer floods the network with unnecessary requests to BroadWork XSP servers after a BroadWorks User, monitored by Genesys, is deleted in the BroadWorks configuration. (UKTS-17731)

Top of Page

Supported Operating Systems

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 8.1.001.79. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

There are no restrictions for this release. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections or modifications:

T-Server no longer clears a call on a device when a Request Snapshot Device generates a Timeout Error response. (UKTS-17713)

T-Server no longer fails to control the state of a Monitored (substituted) Agent when the Agent is logged in or out during CSTA Connector unavailability (such as a restart or network interruption). (UKTS-17629)

Top of Page

Supported Operating Systems

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 8.1.001.79. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

There are no restrictions for this release. This release contains the following new features or functionality:

• Support for BroadWorks release 22 (first available on 09/27/18). Release 22 requires the application of these patches on the switch:

  • AP.xsp.22.0.1123.ap355636
  • AS.22.0.1123.AP355640

• Support for BroadWorks release 21 (first available on 06/30/16).

• Support for Windows Server 2016, in native 64-bit mode. (UKTS-17563)

• New configuration options enable the disabling of reporting for unneeded BroadWorks event packages:
  • support-device-features defines the default event package for Extension DNs (Application level).
  • support-agent-features defines the default event package for monitored Agent IDs (Application level).
  • support-features, set on DN and Agent ID configuration objects, specifies the set of event packages for a particular object (object level).
  
  Option: support-device-features
  Valid values: +/-agnt, +/-dnd, +/-fwd, +/-hoteling
  Default value: "+agnt +dnd +fwd +hoteling"
  Changes take effect: On next device registration with CSTA Connector
  Defines the set of supported switchable features for device type Extension:
  • +/-agnt: Enables or disables subscription on Agent Event package.
  • +/-dnd: Enables or disables subscription on Do Not Disturb Event package.
  • +/-fwd: Enables or disables subscription on all Forwarding Event packages.
  • +/-hoteling: Enables or disables subscription on Hoteling Event Package.
  
  Option: support-agent-features
  Valid values: +/-dnd, +/-fwd
  Default value: "+dnd +fwd"
  Changes take effect: On next device registration with CSTA Connector
  Defines the set of supported switchable features for monitored agents:
  • +/-dnd: Enables or disables subscription on Do Not Disturb Event package.
  • +/-fwd: Enables or disables subscription on all Forwarding Event packages.
  
  Option: support-features (for specific extensions)
  Valid values: +/-agnt, +/-dnd, +/-fwd, +/-hoteling
  Default value: Value of T-Server option "subscribed-device-features"
  Changes take effect: On next device registration with CSTA Connector
  Defines the set of supported switchable features for specific Extensions:
  • +/-agnt: Enables or disables subscription on Agent Event package.
  • +/-dnd: Enables or disables subscription on Do Not Disturb Event package.
  • +/-fwd: Enables or disables subscription on all Forwarding Event packages.
  • +/-hoteling: Enables or disables subscription on Hoteling Event Package.
  
  Option: support-features (for specific agents)
  Valid values: +/-dnd, +/-fwd
  Default value: Value of T-Server option "subscribed-agent-features"
  Changes take effect: On next device registration with CSTA Connector
  Defines the set of supported switchable features for specific agents:
  • +/-dnd: Enables or disables subscription on Do Not Disturb Event package.
  • +/-fwd: Enables or disables subscription on all Forwarding Event packages.

  (UKTS-17597)

• Upon a request to set the application controller to ready, T-Server now generates one of two messages:

  • Message #40034: Failed to set Application Controller ready state
  • Message #40035: Successfully set Application Controller to ready state

  (UKTS-17568)

Corrections and Modifications

This release includes no corrections or modifications.

Top of Page

Supported Operating Systems

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 8.1.001.71. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release contains no new features or functionality, but supports CSTA Connector for BroadSoft BroadWorks release 8.1.108.02.

Corrections and Modifications

This release includes no corrections or modifications.

Top of Page

Supported Operating Systems

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 8.1.001.71. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release contains no new features or functionality, but supports CSTA Connector for BroadSoft BroadWorks release 8.1.108.01.

Corrections and Modifications

This release includes no corrections or modifications.

Top of Page

Supported Operating Systems

New in This Release

There are no restrictions for this release. This release contains the following new features or functionality:

This release of T-Server is built with the T-Server Common Part (TSCP) release number 8.1.001.71. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

• T-Server now accepts monitored DNs and request destinations of up to 128 characters. The previous limit was 32 characters. (UKTS-17518)

• T-Server now supports BroadWorks internal User SIP URIs as monitored DNs and accepts BroadWorks User SIP URIs as destinations in the following Genesys requests:

  • RequestMakeCall
  • RequestRouteCall
  • RequestMonitorNextCall
  • RequestInitiateTransfer
  • RequestInitiateConference
  • RequestMuteTransfer
  • RequestSingleStepTransfer
  • RequestSingleStepConference
  • RequestCallForwardSet
  • RequestCallForwardCancel
  
  Previously recommended configuration for T-Server DNs was to use the "tel:" numbers of BroadWorks Users and access internal BroadWorks Users using their "tel:" numbers.

  Configuration:

  • Configure all monitored DNs in T-Server by using UserId as provisioned in BroadWorks User Profile configuration.
  • Set the CSTA Connector configuration option default-domain and the BroadWorks System Default Domain parameter to the same value.
  • Do not mix "tel:" and "sip:" URIs for monitored DNs.

  (UKTS-17419)

Corrections and Modifications

This release includes the following corrections or modifications:

T-Server no longer loses association between the AgentID and DN, when the agent is logged in after the DN is disabled and then re-enabled in Genesys Configuration Database. (UKTS-17534)

After restarting, T-Server no longer fails to start monitoring the DN correctly if the monitored DN (BroadWorks User) was provisioned without one of the following services: Forwarding, Do Not Disturb, Agent, or Hoteling. (UKTS-17533)

Top of Page

Supported Operating Systems

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 8.1.001.71. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release contains no new features or functionality, but supports CSTA Connector for BroadSoft BroadWorks release 8.1.107.02.

Corrections and Modifications

This release includes no corrections or modifications.

Top of Page

Supported Operating Systems

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 8.1.001.71. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

There are no restrictions for this release. This release contains the following new features or functionality:

• CSTA Connector and T-Server for CSTA Connector now support Start, Stop, Suspend, and Resume Recording requests. Functionality is available on BroadWorks Systems version 20 and higher when provisioned on BroadWorks Users. The feature is invoked using GCTI Private requests with the following IDs:

  • Private ID 3013 - Start Call Recording
  • Private ID 3014 - Stop Call Recording
  • Private ID 3015 - Suspend Call Recording
  • Private ID 3016 - Resume Call Recording

Corrections and Modifications

This release includes no corrections or modifications.

Top of Page

Supported Operating Systems

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 8.1.001.71. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

Installation of this T-Server on Red Hat Linux 5 is now supported. (UKTS-17400)

Top of Page

Supported Operating Systems

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 8.1.001.71. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

There are no restrictions for this release. This release contains the following new features or functionality:

• Support for BroadWorks release 22 (first available on 09/27/18). Release 22 requires the application of these patches on the switch:

  • AP.xsp.22.0.1123.ap355636
  • AS.22.0.1123.AP355640

• Support for BroadWorks release 21 (first available on 06/30/16).

Corrections and Modifications

This release includes the following corrections and modifications:

After the PBX incorrectly informs T-Server that all calls are deleted from a device, T-Server is no longer unstable during restoration of deleted calls. (UKTS-17332)

In disaster recovery scenarios, where T-Server and CSTA Connector are co-located on the same machine, T-Server can now resume normal operations after a network failure and restoration. (UKTS-17327)

Top of Page

Supported Operating Systems

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 8.1.001.71. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

There are no restrictions for this release. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

T-Server no longer goes into an indefinite loop when two legs of the same internal call were established between appearances of the same SIP endpoint and were then joined in a conference on the phone. Previously, T-Server might have required a manual restart. (UKTS-17310)

Top of Page

Supported Operating Systems

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 8.1.001.71. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

There are no restrictions for this release. This release contains the following new features or functionality:

• T-Server and CSTA Connector for BroadSoft BroadWorks now support muting and unmuting of conference participants, using the SetMuteOff andSetMuteOn requests. (UKTS-17628)

• Support for Red Hat Enterprise Linux 7, 64-bit native.

Corrections and Modifications

This release includes the following corrections and modifications:

T-Server now correctly disables a deleted Agent Login. Previously, T-Server attempted to re-register on an Agent Login that did not exist in the switch, but was created and later deleted. (UKTS-17287)

When T-Server is connected to multiple configured CTI links, the backup T-Server can now select a CTI link with a lower configured priority if a high-priority link is not available. (UKTS-17269)

A new configuration option, ignore-bck-priority, controls this feature.

ignore-bck-priority
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately

Specifies whether the backup T-Server should connect to a CTI link with a lower priority if service on a higher priority link is unavailable.

Top of Page

Supported Operating Systems

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 8.1.001.71. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

There are no restrictions for this release. This release contains the following new features or functionality:

• Support for Windows Server 2012.

Corrections and Modifications

This release includes the following corrections and modifications:

T-Server now suppresses LMS messages 36001 and 36002 when a backup T-Server instance generates those messages following the expiration of an HA-synchronized request. Previously the backup T-Server could generate such messages in environments with high network latency. (UKTS-17100)

T-Server now provides the correct Releasing Party information when a device with the Calling Line ID Delivery Blocking feature enabled initiates a call. (UKTS-17208)

Top of Page

Supported Operating Systems

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 8.1.001.71. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release contains the following new features or functionality:

• CSTA Connector for BroadSoft BroadWorks and T-Server for CSTA Connector now support BroadWorks release 20.sp1.

Corrections and Modifications

This release includes the following corrections and modifications:

To increase snapshot performance, T-Server now sends to the switch a single snapshot device request for each device. The response message contains details of all calls on the device. Previously, T-Server sent a request to the switch for each call on a device. Distribution devices handling multiple calls now require only one snapshot request as opposed to a request for each call on the device.

(UKTS-17098, UKTS-17104)

T-Server no longer quits unexpectedly when a T-Server client (T-Library API client) attaches user data, then deletes user data and immediately disconnects from the T-Server. Previously, a memory access violation intermittently occurred.

(UKTS-16852)

Top of Page

Supported Operating Systems

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 8.1.001.71. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

After a primary T-Server failure, Solution Control Server can now promote a backup warm standby T-Server to a primary. To do so, set a new configuration option, enable-warm-connect, to true.

enable-warm-connect

• When true, enables the warm standby backup T-Server to establish connection to the PBX CTI link
• Default value: false
• Valid values: true, false
• Changes take effect: after T-Server restart

When T-Server issues a snapshot request to verify a dormant call's state, T-Server no longer incorrectly generates an EventEstablished when the snapshot response indicates that the call is in a dialing state. (UKTS-17075)

T-Server no longer becomes unstable after a call distribution to an agent is bounced back to the same distribution device. (UKTS-17058, UKTS-17068)

T-Server no longer reports an incorrect ThirdPartyDN in EventDiverted when a substitute agent is selected as the routing target. (UKTS-17061)

Top of Page

Supported Operating Systems

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 8.1.001.71. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

T-Server now correctly processes events for scenarios where a substituted (hoteling) agent logs out during the call. Previously, T-Server sometimes did not generate EventOnHook when a call was released after an agent logged out. (UKTS-16986)

Top of Page

Supported Operating Systems

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 8.1.001.71. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

There are no restrictions for this release. This section describes new features that were introduced in this release of CSTA Connector for BroadSoft BroadWorks.

• CSTA Connector for BroadSoft BroadWorks and T-Server for CSTA Connector now support BroadWorks release 19.sp1. (UKTS-16436)

Corrections and Modifications

This release includes the following corrections and modifications:

T-Server no longer terminates when a call bounces to a different destination multiple times. (UKTS-16837)

T-Server no longer terminates when a TRouteCall request of the RouteType property of the RouteTypeCallDisconnect parameter is issued for an inbound call. (UKTS-16728)

T-Server now correctly processes duplicated TreatmentStarted and TreatmentStopped events received from CSTA Connector. Previously, while processing duplicated messages, T-Server reported incorrect T-Library events.

Note: Genesys recommends using CSTA Connector version 8.1.102.01 (or later), starting with which CSTA Connector ignores duplicated messages received from the BroadWorks XSP server. (UKTS-16946)

Top of Page

Supported Operating Systems

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 8.1.001.68. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

There are no restrictions for this release. This release does not contain any new features or functionality.

Corrections and Modifications

This release also includes the following corrections and modifications:

T-Server now correctly reports substituted Agent Login events in the following scenario:

1. A user has an existing hoteling association.
2. Monitoring of the AgentID is enabled at run time because the value of the monitor configuration option is specified as true in the Annex tab of the user's AgentID.

Previously, T-Server would not report an EventAgentLogin event in such a scenario.

Note: The User ID in the User Profile in the switch configuration must contain the fully qualified domain name (for example, user@domain.com), so that T-Server can correctly report this scenario. (UKTS-16693)

T-Server now provides correct reporting when a snapshot response indicates that the state of the call is in the dialing state. Previously, if a call was left in the dialing state without any activity for over 50 seconds, T-Server issued a snapshot request to verify the call's state and would incorrectly generate an EventEstablished event after receiving the response for the snapshot request. (UKTS-16681)

T-Server now correctly reports the transfer of a call to a Routing Point while a treatment is in progress. Previously, T-Server incorrectly reported an EventTreatmentEnd event after the completion of a transfer. (UKTS-16625)

T-Server now correctly handles Routing Points that have multiple clients registered in the configuration environment. Previously, T-Server might terminate unexpectedly if a DN was deleted in the configuration environment. Deleting a DN no longer results in incorrect client unregistration requests to the switch. (UKTS-16622)

Top of Page

Supported Operating Systems

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 8.1.001.60. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

There are no restrictions for this release. This section describes new features that were introduced in the initial 8.1 release of CSTA Connector for BroadSoft BroadWorks.

• This version of TSCP is built with 8.1.1 Framework libraries.
• Compliance with FIPS: TLS as implemented by Genesys meets the Federal Information Processing Standards (FIPS). (ER# 312720876)
• Support on Red Hat Enterprise Linux 6 32- and 64-bit platforms. (ER# 312720864, 312720858)
• Limited display of sensitive information: New options enable sensitive data in logs to be marked for post-processing by the user, such as deletion, replacement, or hiding. (ER# 312720870)
• Compatibility with the new BroadSoft Release 17 SP4. (ER# 312720841)
• Support for multiple BroadSoft BroadWorks links to CSTA Connector. (ER# 312065081)
• Support for the Call Recording feature. (ER# 312065033)

Corrections and Modifications

This release also includes the following corrections and modifications:

T-Server now correctly reports Supervisor Monitoring when it is manually requested by a supervisor. Previously, if a supervisor initiated Supervisor Monitoring from a hard phone, their call leg was not cleared when the Supervisor Monitoring was completed. (ER# 317324045)

T-Server now correctly reports EventAgentNotReady After Call Work (ACW) events when they are manually initiated by an agent using a phone set. Previously, T-Server only supported such events when initiated through T-Server itself. (ER# 316138013)

Top of Page

Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.

The HotDesk feature in CSTA Connector for BroadSoft BroadWorks is implemented through the Call Forwarding feature, which is reported in registration and status events for devices hosting hotelling agents. Do not use explicit Call Forwarding on such devices to avoid interference. (UKTS-17995)

Broadsoft Broadworks release 23 support includes the following limitation: if a consultation call is made to a route point and then routed externally, it is not possible to successfully complete the transfer until the external party has answered the call.

To ensure backward compatibility, T-Server provides two options that define how many licenses T-Server can check out:

• num-of-licenses defines the max number of licenses that T-Server can check out.
• num-sdn-licenses defines the actual number of licenses that T-Server does check out, up to the maximum value specified by option num-of-licenses.

When the values of the two options are different, then T-Server applies the lower one, so Genesys recommends that you leave the option num-sdn-licenses at the default value max and set the option num-of-licenses to the actual number of licenses that you want T-Server to check out. Alternatively, you can set both options to the same value.

• num-of-licenses
  Default Value: max (equivalent to 9999 licenses)
  Valid Values: max (equivalent to 9999) or any integer
  Changes Take Effect: Immediately
  Specifies the maximum number of DN licenses T-Server can check out. The values max or 0 (zero) is equal to exactly 9999 licenses. To check out any other number of licenses, specify the value as an integer, up to the number of seats supportable in your environment. The sum of all num-of-licenses values for all concurrently deployed T-Servers must not exceed the number of seat-related DN licenses (tserver_sdn) in the corresponding license file. The primary and backup T-Servers share the same licenses, and therefore they need to be counted only once. T-Server checks out the number of licenses indicated by the value for this option, regardless of the number actually in use.

• num-sdn-licenses
  Default Value: max (all DN licenses are seat-related)
  Valid Values: String max (equal to the value of num-of-licenses) or any integer.
  Changes Take Effect: Immediately
  Specifies how many seat-related licenses T-Server checks out. A value of 0 (zero) means that T-Server does not grant control of seat-related DNs to any client, and it does not look for seat-related DN licenses at all. A value of "max" means that T-Server checks out the number of licenses defined in option num-of-licenses. The sum of all num-sdn-licenses values for all concurrently deployed T-Servers must not exceed the number of seat-related DN licenses (tserver_sdn) in the corresponding license file. The primary and backup T-Servers share the same licenses, and therefore they need to be counted only once. T-Server checks out the number of licenses indicated by the value for this option, regardless of the number actually in use.

BroadWorks allows the configuration of Call Centers (ACDQ) with multiple DNIS numbers. Any of the DNIS numbers provisioned in BroadWorks as well as the primary ACDQ number can be monitored by Genesys. ACDQ with multiple DNIS numbers is handled by BroadWorks as a single monitored object, which means that registering to both the primary ACDQ number and DNIS numbers does not work, as subsequent registration overrides previous registrations with no notification from BroadWorks. Genesys strongly advises that you monitor only the primary ACDQ number. If it is necessary to configure DNIS numbers in Genesys Configuration Database, such devices are created with the Register flag set to False.

Call pickup and call intrusion are not supported in environments where the DNs are configured as URIs. (UKTS-17541)

T-Server for CSTA Connector does not support scenarios where a Substituted Agent logs out while T-Server serves the call and then logs in on a different device. Genesys recommends releasing the call before performing the logout for a Substituted Agent. (UKTS-17026)

When digit collection begins before a T-Server switchover, the newly appointed primary T-Server cannot provide collected digits. Genesys recommends restarting digit collection after the T-Server switchover. (UKTS-16978)

When you are using this T-Server with the CSTA Connector for Broadsoft Broadworks, Genesys recommends configuring DN numbers using one of the following formats: Broadsoft extension numbers or SIP tel: numbers. Do not configure DNs as SIP URIs, which can cause unpredictable results in event reporting.

In a scenario where a call is mute-transferred to an ACD Queue, delivered to an available agent, and then immediately rejected (for example, if the agent is in Do Not Disturb (DND) mode), then T-Server might distribute an EventAbandoned event instead of an EventReleased event on the agent device. This scenario might happen if the switch reports that the call has been rejected on the agent device before it has completed reporting the mute transfer operation. (UKTS-16705)

Genesys recommends that an agent does not set a Call Disposition Code, and then immediately set a different Call Disposition Code. Doing this might cause issues with the reporting of the data attached to the call. (UKTS-16699)

T-Server stops agent call supervision in the following scenario:

• An agent initiates and completes a conference call.
• The caller that initiated the original call to the agent is disconnected from the call.

(UKTS-16615)

Top of Page

Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see Discontinued Support in the Genesys Supported Operating Environment Reference Guide.

The following operating systems:

• Windows Server 2008
• Red Hat Enterprise Linux 6
• Red Hat Enterprise Linux 5
• AIX (all versions)
• Solaris (all versions)

• HP-UX operating system, all versions

Top of Page

Internationalization

Information in this section is included for international customers.

There are no known internationalization issues for this product.

Top of Page

Additional Information

Additional information on Genesys Cloud Services, Inc. is available on our Customer Care website. The following documentation also contains information about this software.

• Framework 8.1 T-Server for CSTA Connector Deployment Guide contains detailed reference information for the Genesys Framework 8.1 T-Server for CSTA Connector including configuration options and specific functionality.

• Framework 8.1 CSTA Connector for BroadSoft BroadWorks Deployment Guide contains detailed reference information for the Genesys Framework 8.1 CSTA Connector for BroadSoft BroadWorks including configuration options and specific functionality.

• Framework 8.1 Deployment Guide helps you configure, install, start, and stop Framework components.

• The Genesys Events and Models Reference Manual contains an extensive collection of events and call models describing core interaction processing in Genesys environments.

• The Platform SDK 8.x .NET (or Java) API Reference contains technical details of T-Library functions.

• The Genesys Migration Guide contains a documented migration strategy for each software release. Please refer to the applicable portion of this guide or contact Genesys Customer Care for additional information.

• The Genesys Licensing Guide contains information about the licensing requirements for this software. Please refer to the applicable portion of this guide or contact Genesys Customer Care for additional information.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD.

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

Top of Page