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Genesys Care for the Cloud

Support, also known as “Genesys Care for the Cloud” is focused on a Support experience through a global, live answer 7X24 Support model. Genesys offers two core Support Levels: Care for Cloud and Business Care for Cloud. An optional support add-on for Business Care for Cloud Customers (Flex-Care for Cloud) is also available. With these Support Levels, a Customer can tailor the level of Support it needs to put the power of the Genesys Customer Experience Platform to work. Support Level details and optional add-ons are summarized in Addendum A: Genesys Care for the Cloud Offerings.

Genesys Care for the Cloud Features Overview

Feature Care for Cloud Business Care for Cloud Flex Care for Cloud
Web Portal Case Management X X
Knowledge Base Access X X
Proactive Service Advisory X X
Platform and Network Monitoring X X
Platform Upgrades and Updates X X
7X24 Phone Support for Unlimited Case Management X
Defined Response Targets X
Mobile Device Access X
Technical Account Manager (TAM) X
This page was last modified on September 19, 2016, at 19:21.


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