8.5.217.01
Workforce Management Data Aggregator Release Notes
Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
---|---|---|---|---|---|---|
09/18/20 | Update | X |
Contents
Helpful Links
Releases Info
Product Documentation
Genesys Products
What's New
This release includes the following new features and enhancements:
- Support for Windows Server 2019 operating system. See the Workforce Management page in the Genesys Supported Operating Environment Reference Manual for more detailed information and a list of all supported operating systems.
- See also, Upgrade Notes below. (WFM-33682)
- As of September 30, 2021, WFM Language Packs are supported on Windows Server 2019. (WFM-33682)
Resolved Issues
This release contains the following resolved issues:
WFM Data Aggregator now saves performance records for deferred activities when both the Interaction Volume and Backlog statistics are defined. Previously, under certain conditions, Data Aggregator failed to write the performance records for this activity type. (WFM-33359)
Upgrade Notes
On August 12, 2021, a new software build WFM Data Aggregator 8.5.217.01 b2 was made available which includes support for Windows Server 2019. If you previously downloaded 8.5.217.01 b1 (September 18, 2020) and want Windows 2019 support, be sure to download the latest build.
Supported Languages
This page was last edited on September 30, 2021, at 19:10.
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