Jump to: navigation, search

provider

Section: auth
Default Value: wfm
Valid Values: " ", wfm
Changes Take Effect: After restart
Dependencies: See Important note in this option
Introduced: 8.5.214.06

Specifies the provider that performs WFM user authentication.

If this option value is set to:

  • " " (empty string)—WFM Server SOAP API authenticates WFM users.
  • wfm—WFM Server REST API (on-premises) authenticates WFM users.

provider

Section: auth
Default Value: wfm
Valid Values: " ", wfm
Changes Take Effect: After restart
Dependencies: See Important note in this option
Introduced: 8.5.214.06

Specifies the provider that performs WFM user authentication.

If this option value is set to:

  • " " (empty string)—WFM Server SOAP API authenticates WFM users.
  • wfm—WFM Server REST API (on-premises) authenticates WFM users.

8.5.216.05

Workforce Management Data Aggregator Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
04/17/20 Update Unavailable X


Helpful Links

Releases Info


Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

Important
As of April 21, 2020, this update is no longer available as it did not function as expected. Update release 8.5.216.06 corrects the identified issue.
  • WFM Data Aggregator now works with third-party integrations that feed WFM with actual Interaction Volume ( IV) and backlog queue data. If both Data Aggregator and third-party integrations are set up to collect data for the same activity, Data Aggregator overwrites that data, even if it's not setup to collect it. Also, if Data Aggregator is not configured to collect statistics, such as IV and Backlog, it does not overwrite that information. (WFM-33099)



Resolved Issues

This release contains the following resolved issues:


WFM Data Aggregator now successfully connects to WFM Server over secure SSL/TLS connections. Previously, WFM Data Aggregator failed to connect when the [auth] provider configuration option was configured and a self-signed certificate was used for WFM Server.

Also, WFM Data Aggregator now fully supports TLS mutual authentication. Previously, WFM Data Aggregator rejected secure SSL/TLS connections when TLS mutual authentication was enabled and the [auth] provider configuration option was configured. (WFM-33126)




Upgrade Notes

No special procedure is required to upgrade to release 8.5.216.05.

This page was last edited on April 22, 2020, at 13:58.

Feedback

Comment on this article:

blog comments powered by Disqus