Workforce Management Data Aggregator Release Notes
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This release contains the following new features and enhancements:
- Multi-Channel Adherence—Multiple media channels in Schedule State Groups track agent real-time states in the Web for Supervisors Adherence module; WFM Agent Adherence Report and Agent State Report now include historical multi-channel adherence percentages and non-adherence events for each channel separately.
- Support for Microsoft Windows Server 2012, native 64-bit. (WFM-21724)
This release contains no resolved issues.
No special procedure is required to upgrade to release 8.5.000.09.
This page was last edited on April 27, 2016, at 01:08.