Maintenance Notice - PDF Generation
Dynamic PDF generation for web-based content is temporarily unavailable. This maintenance affects dynamic PDF files that are generated from either the HTML-based page or manual that you are viewing. Links that normally allow this functionality have been hidden, and will reappear as soon as the feature is restored.


Note: Access to static files, including PDF files that are not dynamically generated from our web-based content, is unaffected.

Jump to: navigation, search

8.5.000.09

Workforce Management Data Aggregator Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
06/27/14 General X

Helpful Links

Releases Info


Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release contains the following new features and enhancements:

  • Multi-Channel Adherence—Multiple media channels in Schedule State Groups track agent real-time states in the Web for Supervisors Adherence module; WFM Agent Adherence Report and Agent State Report now include historical multi-channel adherence percentages and non-adherence events for each channel separately.
  • Support for Microsoft Windows Server 2012, native 64-bit. (WFM-21724)



Resolved Issues

This release contains no resolved issues.



Upgrade Notes

No special procedure is required to upgrade to release 8.5.000.09.

This page was last edited on April 27, 2016, at 01:08.

Feedback

Comment on this article:

blog comments powered by Disqus