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provider

Section: auth
Default Value: wfm
Valid Values: " ", wfm
Changes Take Effect: After restart
Dependencies: See Important note in this option
Introduced: 8.5.214.06

Specifies the provider that performs WFM user authentication.

If this option value is set to:

  • " " (empty string)—WFM Server SOAP API authenticates WFM users.
  • wfm—WFM Server REST API (on-premises) authenticates WFM users.

provider

Section: auth
Default Value: wfm
Valid Values: " ", wfm
Changes Take Effect: After restart
Dependencies: See Important note in this option
Introduced: 8.5.214.06

Specifies the provider that performs WFM user authentication.

If this option value is set to:

  • " " (empty string)—WFM Server SOAP API authenticates WFM users.
  • wfm—WFM Server REST API (on-premises) authenticates WFM users.

8.5.216.06

Workforce Management Data Aggregator Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
04/21/20 Update X


Helpful Links

Releases Info


Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release includes the following new features and enhancements:

  • WFM Data Aggregator now works with third-party integrations that feed WFM with actual Interaction Volume ( IV) and Backlog queue data. Before this implementation, if both Data Aggregator and third-party integrations were set up to collect data for the same activity, Data Aggregator might have overwritten that data, even if it was not setup to collect it. Now, if Data Aggregator is not configured to collect statistics, such as IV and Backlog, it does not overwrite that information. (WFM-33099)


Resolved Issues

This release contains the following resolved issues:


WFM Data Aggregator now successfully connects to WFM Server over secure SSL/TLS connections. Previously, WFM Data Aggregator failed to connect when the [auth] provider configuration option was configured and a self-signed certificate was used for WFM Server.

Also, WFM Data Aggregator now fully supports TLS mutual authentication. Previously, WFM Data Aggregator rejected secure SSL/TLS connections when TLS mutual authentication was enabled and the [auth] provider configuration option was configured. (WFM-33126)


Important
This release corrects an incomplete fix of the same issue addressed in release 8.5.216.05.

WFM Data Aggregator now loads data from WFM Server successfully. Previously, Data Aggregator sometimes terminated unexpectedly when loading data from the WFM Server. (WFM-33103)




Upgrade Notes

No special procedure is required to upgrade to release 8.5.216.06.

This page was last edited on April 27, 2020, at 19:33.

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