8.5.201.00

Workforce Management Data Aggregator Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
04/29/16	General					X

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Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

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Workforce Management

Genesys Products

List of Release Notes

What's New

This release includes the following new features and enhancements:

• The WFM ETL Database now stores Agent Hourly Wage and Rank information in its WFM_AGENT Dimension table. (WFM-23895)
• Added support for virtual platform ESXi 5.5.

Resolved Issues

This release contains the following resolved issues:

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Agents now correctly display as non-adherent to predefined Vacation schedule states when that state is included in a Schedule State Group, other than the general Time-Off Fixed state. User configured Time-Off type adherence works as expected. (WFM-23249)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.201.00.