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Workforce Management Data Aggregator Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
04/29/16 General X

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Workforce Management

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What's New

This release includes the following new features and enhancements:

  • The WFM ETL Database now stores Agent Hourly Wage and Rank information in its WFM_AGENT Dimension table. (WFM-23895)
  • Added support for virtual platform ESXi 5.5.

Resolved Issues

This release contains the following resolved issues:

Agents now correctly display as non-adherent to predefined Vacation schedule states when that state is included in a Schedule State Group, other than the general Time-Off Fixed state. User configured Time-Off type adherence works as expected. (WFM-23249)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on April 27, 2016, at 01:27.
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