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Social Media Plug-in for Workspace Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
08/03/17 Hot Fix X

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What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

WDE no longer freezes when an agent uses the emoji picker during a chat session. (SMD-4306)

Absence of twitter-emoji-attribute for Twitter no longer affects the emoji picker for Facebook. Previously, if twitter-emoji-attribute was not configured but the corresponding configuration was present for Facebook, then clicking on the emoji picker for Facebook interactions would display a "Cannot load Emojis" error. (SMD-4287)

Auto-closing after an interaction has been transferred now functions as it should. Previously, when an agent transferred an offline Facebook session interaction to another agent, the interaction would not auto-close after the transfer was accepted. (SMD-4135)

Upgrade Notes

No special procedure is required to upgrade to release 8.5.405.01.

This page was last edited on August 3, 2017, at 21:24.
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