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8.5.300.10

Social Media Plug-in for Workspace Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
07/25/16 Hot Fix X

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What's New

This release contains the following new features.

  • When one Interaction Server is brought down while another one takes over, users can now continue working with open active interactions. The Desktop screen is blocked while the secondary Interaction Server becomes primary.


  • The following role has been added:


InteractionWorkspace.Twitter.canCreateUnsolicitedTweetFromTeamCommunicator


This allows the following combinations:


InteractionWorkspace.Twitter.canCreateUnsolicitedTweet = Allowed
InteractionWorkspace.Twitter.canCreateUnsolicitedTweetFromTeamCommunicator = Not set
Result: The agent can create unsolicited tweets from Team Communicator and can send unsolicited tweets to the customer's Twitter account page.


InteractionWorkspace.Twitter.canCreateUnsolicitedTweet = Not set
InteractionWorkspace.Twitter.canCreateUnsolicitedTweetFromTeamCommunicator = Allowed
Result: The agent can create unsolicited tweets from Team Communicator but cannot send unsolicited tweets to the customer's Twitter account page.


InteractionWorkspace.Twitter.canCreateUnsolicitedTweet = Not set
InteractionWorkspace.Twitter.canCreateUnsolicitedTweetFromTeamCommunicator = Not set
Result: The agent cannot create unsolicited tweets from Team Communicator and cannot send unsolicited tweets to the customer's Twitter account Page

Resolved Issues

This release contains no resolved issues.

Upgrade Notes

No special procedure is required to upgrade to release 8.5.300.10.

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This page was last modified on July 25, 2016, at 14:41.