Maintenance Notice - PDF Generation
Dynamic PDF generation for web-based content is temporarily unavailable. This maintenance affects dynamic PDF files that are generated from either the HTML-based page or manual that you are viewing. Links that normally allow this functionality have been hidden, and will reappear as soon as the feature is restored.


Note: Access to static files, including PDF files that are not dynamically generated from our web-based content, is unaffected.

Jump to: navigation, search

8.5.300.10

Social Media Plug-in for Workspace Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
07/25/16 Hot Fix X

Helpful Links

Releases Info


Product Documentation

eServices

Genesys Products

List of Release Notes

What's New

This release contains the following new features.

  • When one Interaction Server is brought down while another one takes over, users can now continue working with open active interactions. The Desktop screen is blocked while the secondary Interaction Server becomes primary.


  • The following role has been added:


InteractionWorkspace.Twitter.canCreateUnsolicitedTweetFromTeamCommunicator


This allows the following combinations:


InteractionWorkspace.Twitter.canCreateUnsolicitedTweet = Allowed
InteractionWorkspace.Twitter.canCreateUnsolicitedTweetFromTeamCommunicator = Not set
Result: The agent can create unsolicited tweets from Team Communicator and can send unsolicited tweets to the customer's Twitter account page.


InteractionWorkspace.Twitter.canCreateUnsolicitedTweet = Not set
InteractionWorkspace.Twitter.canCreateUnsolicitedTweetFromTeamCommunicator = Allowed
Result: The agent can create unsolicited tweets from Team Communicator but cannot send unsolicited tweets to the customer's Twitter account page.


InteractionWorkspace.Twitter.canCreateUnsolicitedTweet = Not set
InteractionWorkspace.Twitter.canCreateUnsolicitedTweetFromTeamCommunicator = Not set
Result: The agent cannot create unsolicited tweets from Team Communicator and cannot send unsolicited tweets to the customer's Twitter account Page

Resolved Issues

This release contains no resolved issues.

Upgrade Notes

No special procedure is required to upgrade to release 8.5.300.10.

This page was last edited on July 25, 2016, at 22:41.

Feedback

Comment on this article:

blog comments powered by Disqus