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Chat Server Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
06/26/17 General X X X X

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What's New

This release contains the following new features and enhancements:

  • GMS CometD support improvements.
  • Agent and supervisor participants can now be marked as automated chat bot participants, which implies a special handling during session closure and for reporting purposes.
  • Chat Server can now associate an optional session password (a crypto-random security token) with the chat session ID. This feature prevents join attempts from unintended participants.
  • If any PII rule is executed for a chat message, Chat Server now attaches information about what was changed/modified or detected in the message.

Resolved Issues

This release contains the following resolved issues:

Chat Server no longer terminates when agent is removing a flex user with push-notification subscription from the chat session. This applies only to push-flex notification functionality which is used by GMS for CometD support. (ESR-12995)

Chat Server now connects to Message Server via TLS using host-level or application-level configuration. Previously, when configuring Chat Server on Linux, the TLS connection to Message Server would not work using these configuration levels. (ESR-12958)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on June 26, 2017, at 17:05.
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