8.5.105.05

Chat Server Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
07/29/16	General		X	X	X	X

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Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

eServices

Genesys Products

List of Release Notes

What's New

This release contains the following new features and enhancements:

• Documentation regarding data retention (TTL) and sample initialization scripts for automating cleanup procedures in case of failure.
• Ability for agent to alter participant nicknames while a chat session is in progress.
• Improvement to Chat Server load control management (configuration option limit-for-reply-delay). This improvement is essential for deployments running several Chat Server instances.
• New key-value pairs attached at the end of a session describing the reason that the session ended:
  • csg_SessionEndedBy indicates the type of user that initiated the end of the session: CLIENT (i.e. end customer), AGENT, SUPERVISOR, SYSTEM.
  • csg_SessionEndedReason describes how the session was closed: DISCONNECT, QUIT (participant logged out), FORCE (participant requested that the session be closed), INACTIVE, DB_ERROR
• Support of read receipt notifications. Notification can be used by widgets and desktops to display read receipts to agents and customers.*
• Ability to send notifications to participants when an agent or supervisor joins a chat session for coaching or silent monitoring, based on configuration. The notification message can then be used by Chat Widget or Desktop to notify the respective attendees.*

*Note: Check the appropriate Genesys Workspace and Widget/GMS releases for compatibility. Custom agent desktops can utilize these features via the corresponding PSDK version.

Resolved Issues

This release contains no resolved issues.

Upgrade Notes

No special procedure is required to upgrade to release 8.5.105.05.