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Known Issues and Recommendations

Interaction Server

The Known Issues and Recommendations section is a cumulative list for all 9.0.x releases of Interaction Server. This section provides the latest information on known issues and recommendations associated with this product. It includes information on when individual items were found and, if applicable, corrected. The Resolved Issues section for each release describes the corrections and may list additional issues that were corrected without first being documented as Known Issues.


See also Internationalization Issues.



Interaction Server does not send interactions from the segmented view to Orchestration Server for routing if the segment-total-limit parameter is not specified in the configuration of this view.

Workaround: Explicitly specify segment-total-limit in the view configuration.

ID: IXN-5962 Found In: 8.5.201.05 Fixed In: 

Starting with version 8.5.307.02, in rare cases, Interaction Server does not handle the pull from view requests properly. Interaction Server could execute the same DB request in loop infinitely under some conditions.

ID: IXN-5831 Found In: 8.5.307.02 Fixed In: 9.0.001.07

In rare cases, Interaction Server behaves incorrectly when an agent does not answer on routing-based conference invitation.

ID: IXN-5765 Found In: 8.5.307.02 Fixed In: 9.0.000.10

On Windows, when running Interaction Server in UTF-8 codepage mode, and with Oracle database using a version of Oracle ODBC driver higher than 12.2.0.1.0, many DB requests fail with error messages in the Interaction Server log (for example, ORA-01461: can bind a LONG value only for insert into a LONG column). This is due to a bug in the Oracle ODBC driver. While the issue is not critical (all database requests eventually succeed and Interaction Server works properly), it may have significant impact on performance as, after each failed request, Interaction Server has to re-establish a connection to the database and then send a new request. Genesys strongly recommends that you apply the official Oracle patch 29833984 to fix the bug.

ID: IXN-4874 Found In: 8.5.303.08 Fixed In: 

The routing-related health counters that were introduced in the 8.5.201.05 release are available via ping events and REST web interfaces, but not via webservice/SOAP requests.

ID: IXN-4023 Found In: 8.5.201.05 Fixed In: 

On non-Windows platforms, the Web Service Capture Point works correctly only if you use UTF-8 as the codepage for Interaction Server. If you use any other codepage, the data received from the Web Service Capture Point might be corrupted.

ID: IXN-3317, ESR-13023 Found In: 8.5.000.10 Fixed In: 

When a client sends RequestStopProcessing to Interaction Server while the Interaction Server database is unavailable, Interaction Server does not send a request to delete this interaction from the database after the database becomes available again. At the same time in this situation Interaction Server sends EventAck to the client.

ID: IXN-2392, ESR-8208 Found In: 8.5.000.10 Fixed In: 


Internationalization Issues

Information in this section is included for international customers. Release numbers in the Found In and Fixed In fields refer to the English (US) release of Interaction Server unless otherwise noted in the issue description.


There are no internationalization issues for this product.


This page was last edited on January 20, 2021, at 14:05.

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