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x-phone-format

Section: channel-ghub
Default Value: us

Valid Values:

  • us — The leading character "+" is removed if present in a phone number.
  • non-us — A phone number is not modified.


Changes Take Effect: After restart
Introduced: 9.1.002.04

Specifies whether the leading "+" international prefix character is removed or not before passing a phone number as an interaction attribute. Option is for WhatsApp channel only.

9.1.002.04

Genesys Driver for use with Genesys Hub Release Notes


Genesys Driver for use with Genesys Hub is part of 9.x starting in 9.1.000.02.
Release Date Release Type Restrictions AIX Linux Solaris Windows
06/26/19 General Under Shipping Control X X


Helpful Links


What's New

This release contains the following new features and enhancements:

  • A new option, x-phone-format, processes a phone number before sending the number as an interaction attribute. (MSGA-2060, MSGA-2061)
  • The driver now receives and processes location information in the incoming messages. (MSGA-1904)
  • The driver now supports video, audio, and document attachments in both incoming and outgoing messages. (MSGA-1902)
  • Support for OpenJDK 11. See the Prerequisites section on the eServices page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all prerequisites. (MSGA-2178)



Resolved Issues

This release contains the following resolved issues:


Users can now configure more than one WhatsApp channel in Digital Messaging Server. (MSGA-2140, MSGA-2142)


Hub now includes the To attribute in its inbound messages to the driver. Now the _umsFromAddr and _umsFromUserId attributes contain the WhatsApp ID (phone number) of the user who sent the message. The _umsToAddr attribute has the business phone number that is configured for this channel. (MSGA-2039)


The driver now supports uploading images and files to Hub via an HTTP proxy. Previously in this scenario, the driver failed to process these HTTP requests. (MSGA-2035, MSGA-2037)




Upgrade Notes

No special procedure is required to upgrade to release 9.1.002.04.

This page was last edited on September 24, 2019, at 20:38.
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