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Genesys Driver for use with Genesys Hub Release Notes

This is the first 9.x release of Genesys Driver for use with Genesys Hub.
Release Date Release Type Restrictions AIX Linux Solaris Windows
03/27/19 General Under Shipping Control X X

Helpful Links

What's New

This is the initial release of Genesys Driver for use with Genesys Hub, a component of Genesys Messaging Apps.

This release contains the following new features:

  • Support for WhatsApp Highly Structured Messages (also known as Notifications). (MSGA-1757)
  • Support for chat bots (text only). (MSGA-1393)
  • Support for new outbound chat sessions that are initiated by agents. (MSGA-1391)
  • Support for inbound and outbound text, emojis, and images (JPG/JPEG and PNG formats). (MSGA-1386)
  • Support for the following operating systems. See the eServices page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all supported operating systems.
    • Red Hat Enterprise Linux 7
    • Windows Server 2012
    • Windows Server 2016

Resolved Issues

This release contains no resolved issues.

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on September 20, 2019, at 18:19.


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