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Section: channel-ghub
Default Value: generic-media

Valid Values:

  • applebc-session: Apple Business Chat.
  • genesys-chat: WhatsApp.
  • fbm-session: Facebook Messenger.
  • fbp-session: Facebook Public.
  • generic-media: Other media.

Changes Take Effect: After restart

Specifies the name of the media source that the channel works with.

Genesys Driver for use with Genesys Hub Release Notes

Genesys Driver for use with Genesys Hub is part of 9.x starting in
Release Date Release Type Restrictions AIX Linux Solaris Windows
12/26/19 Update X X

Helpful Links

What's New

This release contains the following new features and enhancements:

  • Support for InviteToChat ESP request. This method allows initiation of outbound chat sessions from a strategy and sending WhatsApp notification templates to customers. The InviteToChat request is an invitation for a customer who is using voice IVR interaction to switch to Chat or Messaging and continue the conversation. (MSGA-2403)
  • A new configuration option, media-origin, that specifies the media origin assigned to interactions that are created by InviteToChat requests and submitted to Interaction Server by Chat Server. (MSGA-2339)

Resolved Issues

This release contains the following resolved issues:

The driver now correctly processes header cookies for HTTP responses received from Hub. (MSGA-2351)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on January 28, 2020, at 11:13.
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