media-origin
Section: channel-ghub
Default Value: generic-media
Valid Values:
- applebc-session: Apple Business Chat.
- genesys-chat: WhatsApp.
- fbm-session: Facebook Messenger.
- fbp-session: Facebook Public.
- generic-media: Other media.
Changes Take Effect: After restart
Introduced: 9.1.004.08
Specifies the name of the media source that the channel works with.
9.1.004.08
Genesys Driver for use with Genesys Hub Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 12/26/19 | Update | X | X |
Helpful Links
Releases Info
Product Documentation
Genesys Products
What's New
This release contains the following new features and enhancements:
- Support for InviteToChat ESP request. This method allows initiation of outbound chat sessions from a strategy and sending WhatsApp notification templates to customers. The InviteToChat request is an invitation for a customer who is using voice IVR interaction to switch to Chat or Messaging and continue the conversation. (MSGA-2403)
- A new configuration option, media-origin, that specifies the media origin assigned to interactions that are created by InviteToChat requests and submitted to Interaction Server by Chat Server. (MSGA-2339)
Resolved Issues
This release contains the following resolved issues:
The driver now correctly processes header cookies for HTTP responses received from Hub. (MSGA-2351)
Upgrade Notes
No special procedure is required to upgrade to release 9.1.004.08.
This page was last edited on January 28, 2020, at 11:13.
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