separate-chat-session
Section: channel-ghub
Default Value: false
Valid Values: true, false
Changes Take Effect: After restart
Introduced: 9.1.008.17
Specifies whether DMS must create separate chat sessions for a brand’s customer when the customer sends separate messages through multiple channels.
- If the value is true, DMS creates a separate chat session for each channel when a customer sends messages through multiple channels.
- If the value is false (default), messages from different channels sent by the customer are merged into a single chat session.
9.1.008.17
Genesys Driver for use with Genesys Hub Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Mac | Solaris | Windows |
|---|---|---|---|---|---|---|---|
| 08/07/23 | Update | X | X |
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What's New
This release includes only resolved issues.
Resolved Issues
This release contains the following resolved issues:
An issue that caused DMS to incorrectly merge chat sessions from different channels is fixed. The issue occurred if a brand's customer sent separate messages through multiple channels. A new option, separate-chat-session, is introduced to fix this issue. Using this option, you can specify whether DMS must create separate chat sessions for a brand’s customer when the customer sends separate messages through multiple channels.
- If the value is true, DMS creates a separate chat session for each channel when a customer sends messages through multiple channels.
- If the value is false (default), messages from different channels sent by the customer are merged into a single chat session.
(MSGA-3797, MSGA-3886)
Upgrade Notes
No special procedure is required to upgrade to release 9.1.008.17.