9.0.010.17

iWD Runtime Node Release Notes

9.x

iWD Runtime Node is part of 9.x starting in 9.0.002.20.

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
10/01/19	General	Under Shipping Control		X		X

Helpful Links

Releases Info

• List of 9.0.x Releases
• 9.0.x Known Issues

Product Documentation

• intelligent Workload Distribution

Genesys Products

• List of Release Notes

What's New

This release contains the following new features and enhancements:

• Reporting enhancements
  • Default Values

    iWD Data Mart now calculates and aggregates tasks which are not yet classified or prioritized at the moment of aggregation. The default value Unclassified is used to populate undefined values in the following dimensions:

    • DEPARTMENT
    • PROCESS
    • PRIORITY
    • BUSINESS VALUE

    Undefined values in other dimensions are now set as Unknown.

  • New configuration option

    A new configuration option—aggregation-delay-interval—is introduced. You can now specify a number of minutes (in 15-minute increments—15, 30, 45, and so on) to be waited before aggregation. Setting this parameter helps to avoid getting default values (Unclassified, Unknown) in reports. Set the value to a sufficient amount of time to ensure pre-routing activity is already completed and all tasks' properties are populated.

  • Pending Metrics

    The calculation logic for some rare cases has been fixed. The following measures are affected:

    • TOTAL_PENDING_TASK_COUNT
    • TOTAL_OVERDUE_TASK_COUNT

    These metrics belong to the aggregates:

    • TASK_CAPT_FACT
    • TASK_CLASSIF_FACT
    • TASK_QUEUE_FACT
  • Real-time reporting

    Real-time reporting metrics are now calculated over facts, not over aggregates. This means that real-time reporting will receive the latest processed data, even if an aggregation delay is set to more than 0 (zero) or if the aggregation process is delayed for some reason.

  (IWD-8455)

• Support for the following databases. See the IWD section in the Supported Operating Environment Reference Guide for more detailed information and a list of all supported databases.
  • Oracle 12c R2
  • Oracle 12c R2 RAC
  • Microsoft SQL Server 2017

  (IWD-8596)

Resolved Issues

This release contains the following resolved issues:

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A problem which previously might have lead to task duplication in some scenarios when the task expiration date was set to the distant future has been fixed. (IWD-8689)

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iWD Data Mart now supports setup with a Configuration Server database configured to use MSSQL database with accent-sensitive collations. Tables in Genesys configuration layer should be created in lower case. (IWD-8580)

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Upgrade Notes

No special procedure is required to upgrade to release 9.0.010.17.

Important

In release 9, you must upgrade all iWD components to the same release version to guarantee correct functioning.