9.0.010.17
iWD Runtime Node Release Notes
Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
---|---|---|---|---|---|---|
10/01/19 | General | Under Shipping Control | X | X |
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What's New
This release contains the following new features and enhancements:
- Reporting enhancements
- Default Values
- iWD Data Mart now calculates and aggregates tasks which are not yet classified or prioritized at the moment of aggregation. The default value Unclassified is used to populate undefined values in the following dimensions:
- Undefined values in other dimensions are now set as Unknown.
- New configuration option
- A new configuration option—aggregation-delay-interval—is introduced. You can now specify a number of minutes (in 15-minute increments—15, 30, 45, and so on) to be waited before aggregation. Setting this parameter helps to avoid getting default values (Unclassified, Unknown) in reports. Set the value to a sufficient amount of time to ensure pre-routing activity is already completed and all tasks' properties are populated.
- Pending Metrics
- The calculation logic for some rare cases has been fixed. The following measures are affected:
- TOTAL_PENDING_TASK_COUNT
- TOTAL_OVERDUE_TASK_COUNT
- These metrics belong to the aggregates:
- Real-time reporting
- Real-time reporting metrics are now calculated over facts, not over aggregates. This means that real-time reporting will receive the latest processed data, even if an aggregation delay is set to more than 0 (zero) or if the aggregation process is delayed for some reason.
- (IWD-8455)
- Default Values
- Support for the following databases. See the IWD section in the Supported Operating Environment Reference Guide for more detailed information and a list of all supported databases.
- Oracle 12c R2
- Oracle 12c R2 RAC
- Microsoft SQL Server 2017
- (IWD-8596)
Resolved Issues
This release contains the following resolved issues:
A problem which previously might have lead to task duplication in some scenarios when the task expiration date was set to the distant future has been fixed. (IWD-8689)
iWD Data Mart now supports setup with a Configuration Server database configured to use MSSQL database with accent-sensitive collations. Tables in Genesys configuration layer should be created in lower case. (IWD-8580)
Upgrade Notes
No special procedure is required to upgrade to release 9.0.010.17.
Important
In release 9, you must upgrade all iWD components to the same release version to guarantee correct functioning. This page was last edited on October 1, 2019, at 15:07.
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