9.0.019.02

iWD Runtime Node Release Notes

9.x

iWD Runtime Node is part of 9.x starting in 9.0.002.20.

Release Date	Release Type	Restrictions	AIX	Linux	Mac	Solaris	Windows
12/22/21	Update			X			X

Helpful Links

Releases Info

• List of 9.0.x Releases
• 9.0.x Known Issues

Product Documentation

• Genesys intelligent Workload Distribution

Genesys Products

• List of Release Notes

What's New

This release contains the following new features and enhancements:

• Various third-party libraries are updated to the latest versions to improve security. (IWD-9989)
• The calculation logic for the Accept Time metric and all related database columns has been updated. Now if a task is accepted multiple times, this metric corresponds to the first assigned time instead of the last assigned time.

  The following iWD DataMart database fields now correspond to the first assigned time instead of the last assigned time:

  • TASK_FACT Tables
    • ASSIGNED_DATE_KEY
    • ASSIGNED_TIME_KEY
    • ASSIGNED_INTERVAL
    • ASSIGN_TIME_FROM_CREATED_SEC
  • TASK_CAPT_FACT Aggregate
    • CMPL_TASK_ASSIGN_TIME
    • CMPL_TASK_AVG_ASSIGN_TIME
  • TASK_CLASSIF_FACT Aggregate
    • CMPL_TASK_ASSIGN_TIME
    • CMPL_TASK_AVG_ASSIGN_TIME
  • TASK_QUEUE_FACT Aggregate
    • CMPL_TASK_ASSIGN_TIME
    • CMPL_TASK_AVG_ASSIGN_TIME

  This change also impacts the following GCXI iWD Metrics and related reports:

  • Accept Time
  • Avg Accept Time

  (IWD-9939)

Resolved Issues

This release contains the following resolved issues:

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iWD Runtime Node now has an improved stability. (IWD-9956)

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An issue with the Load GIM job is now fixed. iWD Agent Reports now use the latest agent first name and last name while ignoring the previous entries. Previously, iWD Agent Reports displayed data twice for the same employee ID at times. (IWD-9967)

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Upgrade Notes

No special procedure is required to upgrade to release 9.0.019.02.