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Workforce Management API 8.5.x Release Note

This Release Note applies to all 8.5.x releases of Workforce Management API. Links in the Available Releases section enable you to access information regarding a specific release.

Available Releases

Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering.

Release 8.5.2:

Release Release Date Release Type Restrictions 11/07/19 General 05/08/19 General 03/16/18 Update 10/30/17 General 09/22/17 General 06/27/17 General 03/28/17 General 12/22/16 General 07/29/16 General 04/29/16 General

Release 8.5.1:

Release Release Date Release Type Restrictions 07/31/15 General 03/16/15 General

Release 8.5.0:

Release Release Date Release Type Restrictions 12/15/14 General 09/26/14 General 06/27/14 General

Workforce Management API is platform-independent software. You can deploy the installation package on any operating system that Workforce Management API supports, as listed on the Workforce Management page in the Genesys Supported Operating Environment Reference Guide.

For information about 8.1.x releases of Workforce Management API, see the 8.1 Release Note (Cumulative).

Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see Discontinued Support in the Genesys Supported Operating Environment Reference Guide.

  • Discontinued for WFM Web server components:
    • WFM 32-bit executables
    • Windows 2008, 32-bit
    • Windows 2008, 64-bit compatibility mode
    • Windows 7
  • IBM AIX platform (all versions)
Discontinued as of Date: 04/29/16 Release:

Known Issues

You can find a cumulative list of the Known Issues and Recommendations for all 8.5.x releases of Workforce Management API, including the issues that are specific to Localized (International) releases, at the following links:

Related Resources

For additional information about Workforce Management Web, see the following documentation:

  • The Workforce Management Administrator's Guide introduces the product, presents its architecture, offers deployment-planning recommendations and considerations, explains how to configure and install the WFM 8.1 components, explains how to start and stop all components, explains how to use the WFM Database Utility, provides troubleshooting suggestions, and includes a list of WFM-specific terms and their definitions.
  • The Workforce Management Web for Supervisors Help explains how to use the Supervisors web interface to create forecasts and schedules, make schedule and staffing changes, and to track Agent real-time adherence and contact center performance. WFM Web for Supervisors also contains the WFM reporting functions.
  • The Workforce Management Agent Help explains how to use the Agents web interface to check agent schedules, request time off and working hours, adjust other preferences, and make schedule trades with other agents.
  • The Workforce Management ETL Database Reference explains how to use the Extract, Transform, and Load (ETL) schema to enable Genesys Interactive Insights and other third party reporting applications to design and create custom reports, by using Genesys Workforce Management data.

Release Notes for other Genesys components are available here.

This page was last edited on September 17, 2021, at 15:10.
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