Genesys Contact Center Advisor and Workforce Advisor Administrator User's Guide
Welcome to the Genesys Contact Center Advisor and Workforce Advisor Administrator User's Guide. This document focuses on the use of the features and functions in the Advisors System Administration module. In particular, it is a reference for system administrators responsible for configuring Contact Center Advisor and Workforce Advisor, including configuring applications and contact groups.
The Contact Center Advisor and Workforce Advisor Administrator User's Guide is primarily intended for system administration-level users of the Contact Center Advisor and Workforce Advisor modules.
Quick Links to Topics
Role-Based Access for CCAdv/WA
Setting up Notification Lists for the Resource Management Console
Description of CCAdv/WA configuration modes, including examples
CCAdv and WA can share configuration, or be configured as independent applications, depending on the mode you select.
Configuring thresholds to trigger alerts
Working with business objects
- Advisors Business Objects
- Objects in the Advisors Administration Module
- To remove key objects from Advisors configuration, see:
Working with Metric Manager
- To create custom metrics, see:
- Field descriptions for the editing window in Metric Manager
- Working with filtered source metrics