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Outbound Contact Server

Options for this component are contained in the following configuration sections:

Tip
In the summary table(s) below, type in the Search box to quickly find options, configuration sections, or other values, and/or click a column name to sort the table. Click an option name to link to a full description of the option. Be aware that the default and valid values are the values in effect with the latest release of the software and may have changed since the release you have; refer to the full description of the option to see information for earlier releases.


Power users: Download a CSV file containing default and valid values and descriptions.

The following options are configured at the application level (in other words, on the application object).

Section Option Default Changes Take Effect
Section Option Default Changes Take Effect
OCServer action-queue-quota 10000 After restart
OCServer agent-assignment-max-num 0 Takes effect immediately
OCServer agent-assignment-min-num 0 Takes effect immediately
OCServer agent-assignment-priority 1 Takes effect immediately
OCServer agent-reassignment-if-waiting-ports false Takes effect immediately
OCServer agent-reassignment-if-waiting-ports-timeout 30 Takes effect immediately
OCServer agent-reassignment-if-waiting-records false Takes effect immediately
OCServer agent-reassignment-if-waiting-records-timeout 30 Takes effect immediately
OCServer agent_logout_preview_call_result -1 Takes effect immediately
OCServer agent_preview_mode_start false Takes effect immediately
OCServer am-beep-detection false Takes effect immediately
OCServer am-detection-map Empty string Takes effect immediately
OCServer asm_channel_num 0 Takes effect immediately
OCServer asm_drop_am_announcement_data Empty string Takes effect immediately
OCServer asm_drop_announcement_data Empty string Takes effect immediately
OCServer assured-connect false Takes effect immediately
OCServer assured-connect-field Empty string When record is retrieved from the Calling List table
OCServer beep-on-merge false Takes effect immediately
OCServer callback-observe-campaign true Takes effect when Campaign Group is loaded
OCServer callback-observe-group false Takes effect upon loading of the Campaign Group
OCServer call_answer_type_recognition no_am_detection Takes effect immediately
OCServer call_timeguard_timeout 0 Takes effect immediately
OCServer call_transfer_type one_step Takes effect immediately
OCServer call_wait_agent_connected_timeout 6 Takes effect immediately
OCServer call_wait_connected_timeout 120 Takes effect immediately
OCServer call_wait_in_queue_timeout 10 Takes effect immediately
OCServer call_wait_original_establish_timeout 4 Takes effect immediately
OCServer campaign-callback-distr random Takes effect immediately
OCServer campaign_name_field Empty string Takes effect immediately
OCServer cancel-on-desktop true Takes effect immediately
OCServer channel_num 40 Takes effect immediately
OCServer check_dnc_callback false Takes effect immediately
OCServer check_dnc_list true Takes effect immediately
OCServer cpd-on-connect false Takes effect immediately
OCServer cpd-recording false Takes effect immediately
OCServer CPNDigits Empty string Takes effect immediately
OCServer CPNDisplayName Empty string Takes effect immediately
OCServer CPNPlan 0 Takes effect immediately
OCServer CPNPresentation 0 Takes effect immediately
OCServer CPNScreening 0 Takes effect immediately
OCServer CPNType 0 Takes effect immediately
OCServer customer_id Empty string Takes effect immediately
OCServer dialer-num-attempts 3 Takes effect immediately
OCServer dialer-ttl 5 Takes effect immediately
OCServer dialing_rate_limit 100 Takes effect immediately
OCServer dial_log_buffer 16384 Takes effect when next dial log file is opened
OCServer dial_log_delimiter Empty string Takes effect when next dial log file is opened
OCServer dial_log_destination Empty string Takes effect when next dial log file is opened
OCServer digits-detection none Takes effect immediately
OCServer digits-detection-pattern Empty string Takes effect immediately
OCServer digits-detection-timeout 0 Takes effect immediately
OCServer digits-reaction DoNotCall Takes effect immediately
OCServer direct-personal-callback true Takes effect immediately
OCServer divert_to_unknown_dn false Takes effect immediately
OCServer dnc-reread Empty string Takes effect upon next pre-dial validation attempt
OCServer dynamic-port-allocation false Takes effect for the subsequent dialing requests
OCServer engaged_answer_action soft_answer Takes effect immediately
OCServer engaged_release_action soft_previous Takes effect immediately
OCServer force-unload-wait-db false Takes effect next time the Campaign Group is unloaded forcefully
OCServer hard_request_to_login_dn false Takes effect immediately
OCServer history_length 30 Takes effect immediately
OCServer http-connection-pool-size 64 Takes effect for the subsequent dialing attempts
OCServer http-response-timeout 3 Takes effect for the subsequent dialing attempts
OCServer ignore-empty-group false Takes effect immediately
OCServer inbound-agent-assignment-min-num 0 Takes effect immediately
OCServer inbound-agent-assignment-priority 0 Takes effect immediately
OCServer inbound_agent_outlier_limit 600 Immediately
OCServer interaction-media-type outboundpreview Takes effect when next interaction is created
OCServer ivr-profile-name Empty string Takes effect immediately
OCServer ivr_record_processed false Immediately
OCServer ivr_update_on_release false After set to true or yes, when the ivr_group option is set to true or yes.
OCServer license-file No default value After restart
OCServer local_file_maxage 10000 After restart
OCServer log_call_stats false Takes effect immediately
OCServer maxAge 0 After restart
OCServer maxStale 0 After restart
OCServer merge-method bridging Takes effect immediately
OCServer num-of-licenses 0 (See description.)
OCServer on-asm-overdial drop Immediately
OCServer on-bridging-unable drop Takes effect immediately
OCServer on-schedule-disable next_cycle The next time an Outbound Schedule is disabled.
OCServer outbound_agent_outlier_limit 600 Takes effect immediately
OCServer outbound_answer_action soft_answer Takes effect immediately
OCServer outbound_contact_server undefined Takes effect upon OCS restart
OCServer outbound_release_action soft_previous Takes effect immediately
OCServer pa-abandon-rate-limit 0 Takes effect immediately
OCServer pa-amd-false-positive-rate 0 Takes effect immediately
OCServer pa-amd-test-percentage 0 Takes effect immediately
OCServer pa-dial-expire 2 Takes effect immediately
OCServer pa-exclude-long-dialing false Takes effect immediately
OCServer pa-handle-expire 30 Takes effect immediately
OCServer pa-handle-time-consider 1800 Takes effect immediately
OCServer pa-hitratio-min 5 Takes effect immediately
OCServer pa-inbound-ignore none Takes effect immediately
OCServer pa-odr-interval 480 Takes effect when the Campaign Group is started or re-started
OCServer pa-odr-period-start-time -1 Takes effect immediately
OCServer pa-progressive-multiplier 1 Immediately
OCServer pa-queue-expire 0 Takes effect immediately
OCServer pa-safe-dialing true Takes effect immediately
OCServer pa-selfcheck-adt-threshold 10 Takes effect immediately
OCServer pa-selfcheck-awt-threshold 10 Takes effect immediately
OCServer pa-selfcheck-bf-threshold 10 Takes effect immediately
OCServer pa-selfcheck-interval 20 Takes effect immediately
OCServer pa-selfcheck-odr-threshold 20 Takes effect immediately
OCServer pre-dial-validation false Takes effect upon next pre-dial validation attempt
OCServer predictive-longcalls-truncation false Takes effect immediately
OCServer predictive_algorithm small_group Immediately
OCServer predictive_callback false Takes effect immediately
OCServer predictive_hit_ratio 75 Takes effect immediately
OCServer predictive_hot_start false Takes effect immediately
OCServer predictive_inbound_call_duration 300 Takes effect immediately
OCServer predictive_inbound_rate 0 Takes effect immediately
OCServer predictive_max_overdial_rate 0 Takes effect immediately
OCServer predictive_outbound_call_duration 120 Takes effect immediately
OCServer predictive_patience_time 180 Takes effect immediately
OCServer preview_release_nocontact_action soft_previous Takes effect immediately
OCServer progressive_blending_reserved_agents 0 Takes effect immediately
OCServer progressive_blending_reserved_status all_seized_inbound Takes effect immediately
OCServer public_network_access_code Empty string Takes effect immediately
OCServer recall-on-unload always Takes effect immediately
OCServer record-count-use-timeframe false Takes effect when Campaign is activated
OCServer record_processed true Takes effect immediately
OCServer record_save_intermediate_results false Takes effect immediately
OCServer remote_release_action error Takes effect immediately
OCServer report-procedure-location instead Takes effect immediately
OCServer scxmli.transcoder.default UTF-8 After restart
OCServer small_group_size 7 Takes effect immediately
OCServer snapshot_interval 600 Takes effect immediately
OCServer stale_clean_timeout 30 Takes effect immediately
OCServer time-to-ready-tolerance 2 Takes effect immediately
OCServer transfer_to_unknown_dn false Takes effect immediately
OCServer treatment-holidays-table Empty string Takes effect upon next treatment application
OCServer treatment-preferred-contact-field Empty string Takes effect when the record is retrieved from the Calling List
OCServer treatment-uri Empty string Takes effect upon next treatment application
OCServer treatment-weekdays-table Empty string Takes effect upon next treatment application
OCServer treatment_sched_threshold 30 Takes effect immediately
OCServer update_all_records false Takes effect immediately
OCServer user_data_section_name Empty string Takes effect at the next request for dial or interaction creation
OCServer validation-keys Empty string (all keys are sent for pre-dial validation) Immediately
OCServer validation-timeout-call-result 3 Takes effect for the subsequent dialing attempts
OCServer validation-uri Empty string Takes effect upon next pre-dial validation attempt
OCServer vtd-override Empty string Takes effect immediately

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This page was last modified on 22 February 2017, at 12:30.