Hypertext Transfer Protocol
Also known as HTTP. The protocol that is used most commonly in the World Wide Web to transfer information from web servers to web browsers.
Transport Layer Security
Also known as TLS. An industry-standard protocol for secure communications on the Internet. It is the successor of Secure Sockets Layer (SSL) 3.0.
Genesys supports the use of the TLS protocol to secure data exchange between Genesys components.
Hypertext Transfer Protocol Over Secure Socket Layer
Also known as HTTPS. A secure version of the Hypertext Transfer Protocol, it is the combination of a normal HTTP interaction over an encrypted Secure Sockets Layer (SSL) or Transport Layer Security (TLS) connection.
- All connections can be secured, including connections from the browser to the Knowledge Center servers.
- Applications defined in Configuration Server can have both HTTP and HTTPS connections.
Transport Layer Security (TLS) is supported above Java containers, Jetty and Apache Tomcat. The user data submitted from the browser tier is always sent through secure connections.
Genesys Knowledge Center includes additional security configurations that can be used with your Knowledge Center installation: