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Sizing

Important
The exact deployment architecture and solution size will vary depending on your hardware and your ability to fine-tune the deployed system to get the best performance on your equipment and with your particular user load. However, the following estimates may give you some basic ideas on how to size your deployment.

Hardware Sizing Information

Genesys Knowledge Center Server

Minimal Recommended
CPU Multicore (8+)
RAM 8GB 16GB
Disk Space 100GB or more, depending on

the number of knowledge bases
and the depth of the history

Genesys Knowledge Center CMS

Minimal Recommended
CPU Multicore (8+)
RAM 8GB 16GB
Disk Space 10GB or more, depending on

the number of knowledge bases

Recommended Software Configuration

  • OS version—Linux 6 x64 or higher, Windows Server 2008R2 x64 or higher
  • Java version—Java version 1.7 or higher, 64-Bit Server VM
Java Options Initial heap size (Xms) Maximum heap size (Xmx)
Genesys Knowledge Center Server (without archiving) 4096m 4096m
Genesys Knowledge Center Server (with archiving) 4096m 8192m
Genesys Knowledge Center CMS 1024m 1024m

XMS and Xms parameters used by Knowledge Center Server and Knowledge Center CMS are changed in the setenv.bat or setenv.sh files.

Important
It is strongly advised to not set the Xmx larger than 32Gb.
Important
In most cases it is recommended to plan your deployment with 50% of your memory allocated to the running application. The remaining 50% is used for the OS filesystem cache allowing for different software (including Genesys Knowledge Center) to work faster and minimizing disk operations.

This page was last edited on April 27, 2018, at 03:20.

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