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Installation and Deployment

Task Summary: Genesys Knowledge Center

The following table outlines the task flow for installing Genesys Knowledge Center.

Objective Actions
1. Install the Knowledge Center Cluster Application
  1. Import the Knowledge Center Cluster Application Template
  2. Create Cluster Applications
  3. Configure the Cluster Application
2. Install Knowledge Center Server
  1. Import the Knowledge Center Server Application Template
  2. Create Server applications
  3. Configure the Knowledge Center Server Application
  4. Install Knowledge Center Server
  5. Understand the Knowledge Center Server Configuration Files
  6. Provide Knowledge Center Access to Agents
3. Install the Knowledge Center CMS
  1. Install the CMS
  2. Configure the CMS
  3. Configure the CMS Cluster
4. Install and Use the Administrator Plugin
  1. Install the Knowledge Center Plugin for Administrator
  2. Manage Knowledge Bases
5. Install the Pulse Plugin
  1. Install Genesys Knowledge Center Plugin for Pulse|
  2. Configure Genesys Knowledge Center Plugin for Pulse
6. Install the Workspace Desktop Edition Plugin
  1. Install the Plugin for Workspace Desktop Edition
  2. Configure the WDE Application to work with the WDE Plugin
  3. Provide Knowledge Center Access to Agents
  4. Install the WDE Language Pack
This page was last edited on March 12, 2016, at 00:01.
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