Installation and Deployment

Task Summary: Genesys Knowledge Center

The following table outlines the task flow for installing Genesys Knowledge Center.

Objective	Actions
1. Install the Knowledge Center Cluster Application	Import the Knowledge Center Cluster Application Template Create Cluster Applications Configure the Cluster Application
2. Install Knowledge Center Server	Import the Knowledge Center Server Application Template Create Server applications Configure the Knowledge Center Server Application Install Knowledge Center Server Understand the Knowledge Center Server Configuration Files Provide Knowledge Center Access to Agents
3. Install the Knowledge Center CMS	Install the CMS Configure the CMS Configure the CMS Cluster
4. Install and Use the Administrator Plugin	Install the Knowledge Center Plugin for Administrator Manage Knowledge Bases
5. Install the Pulse Plugin	Install Genesys Knowledge Center Plugin for Pulse| Configure Genesys Knowledge Center Plugin for Pulse
6. Install the Workspace Desktop Edition Plugin	Install the Plugin for Workspace Desktop Edition Configure the WDE Application to work with the WDE Plugin Provide Knowledge Center Access to Agents Install the WDE Language Pack