Genesys Knowledge Center Deployment Guide

What's New

Find out what's new in this release of Genesys Knowledge Center Deployment.

• New in this release

What is Genesys Knowledge Center

Find general information on What is Genesys Knowledge Center.

• Genesys Knowledge Center Components
• High-level architecture
• Prerequisites

Planning your Deployment

Find information to help Plan your Genesys Knowledge Center Deployment.

• Prerequisites
• Multi-Tenancy
• Sizing

Installation and Deployment

Find procedures to Install and Deploy Genesys Knowledge Center CMS.

• Installing the Cluster Application
• Installing the Knowledge Center Server
• Installing the Knowledge Center CMS
• See main page for full list

Post Installation and Deployment

Find procedures for Post Installation and Deployment

• Configuration Options
• Load Balancing Configuration
• Security
• GEO Location
• UTF8

Knowledge Center in Production

Find procedures on using your Knowledge Center

• Knowledge Center in Production
• Monitoring Knowledge Center
• Sample UI
• Importing Data into the Knowledge Center Server