Java Development Kit
Also known as a JDK. A program-development environment for writing Java applets and applications. It consists of a runtime environment in the operating system layer, as well as the tools and programming that developers need to compile, debug, and run applets and applications that are written in the Java language.
Glossary
Hypertext Transfer Protocol
Also known as HTTP. The protocol that is used most commonly in the World Wide Web to transfer information from web servers to web browsers.
Glossary
Transport Layer Security
Also known as TLS. An industry-standard protocol for secure communications on the Internet. It is the successor of Secure Sockets Layer (SSL) 3.0.
Genesys supports the use of the TLS protocol to secure data exchange between Genesys components.
Glossary
Hypertext Transfer Protocol Over Secure Socket Layer
Also known as https. A secure version of the Hypertext Transfer Protocol, it is the combination of a normal HTTP interaction over an encrypted Secure Sockets Layer (SSL) or Transport Layer Security (TLS) connection.
Glossary
Security
Genesys Knowledge Center supports HTTPS/SSL/TLS to protect data over the web.
- All connections can be secured, including connections from the browser to the Knowledge Center servers.
- Applications defined in Configuration Server can have both HTTP and HTTPS connections.
Transport Layer Security (TLS) is supported above Java containers, Jetty and Apache Tomcat. The user data submitted from the browser tier is always sent through secure connections. To support secure (TLS) connections to Configuration Server on Windows OS, if you use the JDK 6 64 bit, it is mandatory to do one of the following:
- Update Java Development Kit 6 64 bit with Java SE Development Kit 6, Update 38 (JDK 6u38) or older.
- Set up JDK 7.
Genesys Knowledge Center includes additional security configurations that can be used with your Knowledge Center installation:
- Secure Sockets Layer (SSL) — Load SSL certificates and configure Jetty.
- Transport Layer Security (TLS) — Configure TLS for Genesys and Knowledge Center servers.
- Authentication — Enable authentication for the Knowledge Center Server and the CMS.