Welcome to the Genesys Knowledge Center 8.5.0 User’s Guide. This document provides procedures and instructions for common tasks you need to perform when administering, authoring, and using the knowledge that Genesys Knowledge Center provides. See the summary of chapters below.
Agent Assisted Knowledge
Working with Knowledge Center Plugin for Genesys Workspace Desktop Edition
Learn how to use Knowledge Center CMS
Find information to help you understand reporting capabilities added to Pulse