Transfer

This operation is part of the Facebook API section of the Web Services API.

Overview

Transfers a Facebook interaction to another user or queue.

Request URL	/api/v2/me/facebook/{id}
HTTP Method	POST
Required Features	api-multimedia

Parameters

Parameter	Value
operationName	Transfer
targetPath	The userPath or queuePath to transfer to.

Samples

Transfer to Agent

Request

POST api/v2/me/facebook/01QQQG2MU214P05W
{
  "operationName": "Transfer",
  "targetUri": "/users/10f8abb20c154fb28c82c68102625233"
}

HTTP Response

{
  "statusCode": 0,
  "referenceId": 68
}

Transfer to Queue

Request

POST api/v2/me/facebook/01QQQG2MU214P05X
{
  "operationName": "Transfer",
  "targetPath": "/contacts/5c7c1112-2be4-4108-9fbe-341312585616"
}

HTTP Response

{
  "statusCode": 0,
  "referenceId": 89
}

CometD Response

{
 "facebook": {"capabilities": [],
               "comment": "I am crazy about my test",
               "contactId": "00025aA4V4DR005N",
               "facebookType": "Inbound",
               "from": "Labuprofen",
               "id": "01QG4HAN88NP400N",
               "message": "On 12:15:1 11/5/2013, P created a facebook post saying hello world!.",
               "receivedDate": "2015-05-07 13:06:33.000+0300",
               "revelantResponseTemplateGroups": [],
               "state": "Completed",
               "subject": "On 12:15:1 11/5/2013, P created a fac...",
               "suggestedQueueUris": ["http://192.168.83.25:8090/api/v2/queues/73f46876-e0b1-4e49-8365-c7c04924b694"],
               "uri": "http://192.168.83.25:8090/api/v2/facebooks/01QG4HAN88NP400N",
               "userData": {"CBR-IT-path_DBIDs": "",
                             "CBR-Interaction_cost": "",
                             "CBR-actual_volume": "",
                             "CBR-contract_DBIDs": "",
                             "Classify_Actionability_CtgId": "",
                             "Classify_Actionability_CtgName": "",
                             "Classify_Actionability_CtgRelevancy": "",
                             "Classify_Sentiment_CtgId": "",
                             "Classify_Sentiment_CtgName": "",
                             "Classify_Sentiment_CtgRelevancy": "",
                             "ContactId": "00025aA4V4DR005N",
                             "CustomerSegment": "default",
                             "DISP_KEY": "resolved",
                             "FromAddress": "Labuprofen",
                             "IxnAlreadyCreatedInUCS": "1",
                             "PegAGSocial Media Agent Group": 1,
                             "RRequestedSkillCombination": "",
                             "RRequestedSkills": None,
                             "RStrategyDBID": "1225",
                             "RStrategyName": "Facebook Agent Delivery Strategy",
                             "RTargetAgentGroup": "Social Media Agent Group",
                             "RTargetAgentSelected": "a1",
                             "RTargetObjSelDBID": "117",
                             "RTargetObjectSelected": "Social Media Agent Group",
                             "RTargetPlaceSelected": "a1",
                             "RTargetRequested": "Social Media Agent Group",
                             "RTargetRuleSelected": "",
                             "RTargetTypeSelected": "2",
                             "RTenant": "Environment",
                             "RVQDBID": "",
                             "RVQID": "",
                             "Screen_Actionability_CtgName": "",
                             "Screen_Actionability_CtgRelevancy": "",
                             "Screen_Actionability_ScreenRuleName": "",
                             "Screen_Sentiment_CtgName": "",
                             "Screen_Sentiment_CtgRelevancy": "",
                             "Screen_Sentiment_ScreenRuleName": "",
                             "ServiceObjective": 0,
                             "ServiceType": "default",
                             "Subject": "On 12:15:1 11/5/2013, P created a fac...",
                             "UserData2": "DATAUPDATE-@123",
                             "_facebookActorId": "152879074923372",
                             "_facebookActorIdType": 1,
                             "_facebookActorName": "Labuprofen",
                             "_facebookCanComment": 1,
                             "_facebookComments": "[]",
                             "_facebookContentCreatedOnlyByAdmin": 1,
                             "_facebookCreatedTime": "1383646506",
                             "_facebookDriverVersion": "8.5.101.04",
                             "_facebookInBufferBeforeTarget": "0",
                             "_facebookInQueueAtTarget": "0",
                             "_facebookItxType": 2,
                             "_facebookMediaAttachmentsCount": 0,
                             "_facebookMessageText": "On 12:15:1 11/5/2013, P created a facebook post saying hello world!.",
                             "_facebookMonitorRefreshStartTime": "1383646502768",
                             "_facebookNComments": "0",
                             "_facebookNLikes": "0",
                             "_facebookPostCanBeDeleted": "true",
                             "_facebookPostId": "152879074923372_158210041056942",
                             "_facebookShareCount": "0",
                             "_facebookSourceId": "152879074923372",
                             "_facebookSourceIdType": 1,
                             "_facebookUpdatedTime": "1383646506",
                             "_facebookUserCreatedAt": "2013-11-05T06:56:43Z",
                             "_facebookUserFollowersCount": "0",
                             "_facebookUserFriendsCount": "0",
                             "_facebookUserImageURL": "http://abs.twimg.com/sticky/default_profile_images/default_profile_1_normal.png",
                             "_facebookUserLanguage": "r",
                             "_facebookUserStatusesCount": "2",
                             "_facebookUserUtcOffset": "-1",
                             "_twitterFromAddr": "",
                             "desktop_actionable": "1",
                             "desktop_expand": "1",
                             "desktop_sentiment": "Neutral"}},
 "messageType": "FacebookStateChangeMessage",
 "notificationType": "StatusChange",
 "referenceId": 89
}