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Prerequisites

To work with Genesys Mobile Services (GMS), you must ensure that your system meets the software requirements established in the Genesys Supported Operating Environment Reference Manual, as well as meeting the following minimum requirements:

Hardware Requirements

The following are minimum requirements:

  • CPU: Quad core
  • Memory: 4GB
  • Disk: 160GB
  • At least 2-3 nodes recommended for redundancy and availability

OS Requirements

Important
For Linux installations, the Linux compatibility packages must be installed prior to installing the Genesys IPs.

Browser Support

Java Requirements

  • GMS requires a JDK.
  • GMS is compatible with the latest version of JDK 7.

Genesys Environment

In addition to having a Genesys Management Framework 8.1 environment installed and running, the following table lists the Genesys components that are used with a GMS installation.


Genesys Component Minimum Version Required Comments
Orchestration Server (ORS) 8.1.300.48 Mandatory, installed and running:
  • An HTTP port must be enabled in the related Application object.
  • The ORS server must use the Orchestration Server type in Configuration Manager.
Universal Routing Server (URS) 8.1.300.35 Mandatory, required for the GMS services.
Interaction Routing Designer (IRD) 8.1.400.12 Mandatory, required for strategies running on URS.
SIP Server 8.1.100.67 Mandatory, required for route point calls and incoming calls.
Chat Server 8.1.000.26 Used for Chat support.
Web API Server 8.1.200.05 Used for Chat support.
Interaction Server 8.0.200.11 Used for Chat support.
Stat Server 8.x Used to obtain statistics.
Media Server 8.1.410.33 Used for Callback services, in order to play treatments and use Call Progress Detection (CPD) for outbound calls.
Resource Manager 8.1.410.13 Used for Callback services, in order to play treatments and use Call Progress Detection (CPD) for outbound calls.
Interaction Workspace 8.1.401.20 Used for Callback services.
This page was last modified on November 24, 2017, at 02:50.

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