Contents
Prerequisites
Modified in 8.5.2
To work with Genesys Mobile Services (GMS), you must ensure that your system meets the software requirements established in the Genesys Supported Operating Environment Reference Manual, as well as meeting the following minimum requirements:
Hardware Requirements
The following are minimum requirements:
- CPU: Quad core
- Memory: 4GB
- Disk: 160GB
- At least 2-3 nodes recommended for redundancy and availability
OS Requirements
Browser Support
Antivirus
Antivirus software can affect system performance and call response time in some scenarios. Genesys recommends keeping antivirus software enabled on hosts where Genesys Mobile Services is running and analyzing the performance of all applications on a particular host. If some applications are more vulnerable than GMS, consider moving them to a different host. If GMS seems to be related to significant overhead, Genesys does not recommend excluding GMS from the antivirus scanning. Instead, consider disabling the scanning of the following folders:
- The folder in which GMS is running.
- Any folder containing log files.
Java Requirements
Java 64 bits
- Before 8.5.206.04: Support for JDK 8 only
- Starting in 8.5.206.04: Support for Open JDK 8
- Starting in 8.5.208.09: Support for Open JDK 11 and for Oracle JDK 11
Cassandra Support on Linux
- Modified in: 8.5.230.06
- Cassandra 3.x: Tested version is 3.11
- Cassandra 4.x: Tested version is 4.0
Genesys Environment
- Modified in 8.5.200.07, 8.5.201.04
In addition to having a Genesys Management Framework 8.1 environment installed and running, the following table lists the Genesys components that are used with a GMS installation.
| Genesys Component | Minimum Version Required | Comments |
|---|---|---|
| Orchestration Server (ORS) |
|
Optional, installed and running:
Important You need a minimum of ORS 8.1.300.30 to be able to do Load Balancing with GMS. |
| Universal Routing Server (URS) | 8.1.400.45 | Mandatory, required for the GMS services, and if you plan to use URS-based dialing in Callback applications. |
| Interaction Routing Designer (IRD) | 8.1.400.26 | Mandatory, required for strategies running on URS. |
| SIP Server | 8.1.100.67 |
|
| Chat Server | 8.1.000.26 | Used for Chat support. |
| 8.5.105+ | Required if you plan to use features related to file management. | |
| 8.5.109+ | Required if you plan to use Digital Channels Chat over CometD API feature. | |
| Interaction Server | 8.0.200.11 | Used for Chat support. |
| Universal Contact Server (UCS) | 8.5.200.19 | Used for Digital Channel. |
| E-mail Server (ESJ) | 8.5.103.01 | Used for Digital Channel. |
| Stat Server | 8.x | Used to obtain statistics. |
| Media Server | 8.1.410.33 | Used for Callback services, in order to play treatments and use Call Progress Detection (CPD) for outbound calls. |
| Resource Manager | 8.1.410.13 | Used for Callback services, in order to play treatments and use Call Progress Detection (CPD) for outbound calls. |
| Workspace Desktop Edition | (optional) 8.5.111.21 | Support for Genesys Callback. This component is not mandatory. |
Historical Reporting for Callback
| Component | Minimum Version |
|---|---|
| Orchestration Server | 8.1.400.24 |
| Universal Routing Server | 8.1.400.22 |
| Interaction Concentrator | 8.1.506.07 |
| Genesys Info Mart | 8.5.005 (GA) |
| Reporting and Analytics Aggregates (RAA) | 8.5.000.02 |
| Genesys Interactive Insights (GI2) | 8.5.000.02 |
Real-time Statistics for Context Services
| Component | Version | Comments |
|---|---|---|
| Genesys Pulse | <= 8.5.102 | GMS Pulse option version = 1. |
| Genesys Pulse | >= 8.5.103 (and also 9.0.x.y) | GMS Pulse option version = 2. |