This page was last edited on July 19, 2021, at 10:10.
Comments or questions about this documentation? Contact us for support!
If you have a pool of external numbers and one of them is used for an outbound customer call, if you want the customer to get the correct ANI displayed, follow the instructions below.
For each external number of the pool, create a DN of type trunk in your configuration.
In this scenario, the strategy adds the matching trunk to the dialing number prefix with the proper cpn and prefix options. Then, after finding the matching trunk, the SIP Server removes the prefix option by applying the replace-prefix empty option. As a result, the SIP Server uses the cpn value as an invite for the username.
When the chat interaction is initiated, GMS uses both modes, CometD and polling.
No. Only one GMS node of the cluster handles the CometD connection with a given client application at a time. For example, if the client application requests a CometD/handshake request, it will receive only one response from one GMS node; it will not receive multiple responses from each GMS node of the cluster.
If you start bin/cqlsh and receive the following error:
Traceback (most recent call last):
...
LookupError: unknown encoding:
Change the line in bin/cqlsh from:
self.output_codec = codecs.lookup(encoding)
to:
self.output_codec = codecs.lookup("UTF-8")
See the Cassandra documentation for replacing a dead seed node.
On RHEL Systems, change the system limits from 1024 to 10240 in /etc/security/limits.d/90-nproc.conf, and then start a new shell for these changes to take effect:
soft nproc 10240
See the Cassandra documentation for recommended settings.
If you install GMS IPs on a 64-bit Linux host, install the compatibility packages on the Linux host. The compatibility packages are available with the OS distribution media.
New node has joined the ring: http://135.39.40.56:8080/genesys
Node has been removed from the ring: http://135.39.40.56:8080/genesys
New node has joined the ring: http://135.39.40.56:8080/genesys
Node has been removed from the ring: http://135.39.40.56:8080/genesys
New node has joined the ring: http://135.39.40.56:8080/genesys
Node has been removed from the ring: http://135.39.40.56:8080/genesys
New node has joined the ring: http://135.39.40.56:8080/genesys
Node has been removed from the ring: http://135.39.40.56:8080/genesys
Synchronize the clock of all GMS nodes. On Windows, use following command:
net time \\<ComputerName> /set /yes
Where \\<ComputerName> specifies the name of a server you want to check or with which you want to synchronize.
Insufficient permissions to perform this operation com.genesyslab.platform.applicationblocks.com.ConfigServerException: Insufficient permissions to perform this operation (ErrorType=CFGNoPermission, ObjectType=CFGApplication, ObjectProperty=CFGDBID)
Make sure that all GMS applications have the user assigned in the Security tab, in Configuration Manager.
Or, in Genesys Administrator, browse the User for Log On Account in the Server Information section of your application.